Credits: Aditi Rao Hydari/Instagram
Aditi Rao Hydari voiced her frustration on X, formerly Twitter, about the inefficiency of Heathrow Airport and British Airways after waiting hours for her luggage. Her flight from Mumbai landed at 2:15 pm, but by 6:02 pm, passengers, including children and people in wheelchairs, were still waiting without any information.
Credits: Aditi Rao Hydari/Instagram
Passengers received QR codes with no useful updates, and despite promises of a quick resolution, many were left stranded without their belongings. Aditi sarcastically thanked the airline for offering compensation for toiletries.
Credits: Aditi Rao Hydari/Instagram
British Airways apologised for the inconvenience, but Aditi expressed her dissatisfaction, highlighting that passengers with essential items like medicines were left without assurance of receiving their luggage within 24 hours.
Credits: Aditi Rao Hydari/Instagram
Seventeen hours later, Aditi reported on X that the issue was still unresolved. She empathised with others affected by the delay, emphasising the stress and inconvenience caused.
Credits: Aditi Rao Hydari/Instagram
Aditi mentioned that this wasn't her first negative experience with the airline. She referenced her role in "Heeramandi" to emphasise her determination to fight for justice.
Credits: Aditi Rao Hydari/Instagram
Before taking her complaints to X, Aditi contacted Heathrow Airport’s official account. However, she shared a screenshot indicating that they had effectively 'washed their hands off' the issue.
Credits: Aditi Rao Hydari/Instagram
The delay affected numerous passengers, including those needing medical supplies. The lack of clear communication and resolution left many distressed.
Credits: Aditi Rao Hydari/Instagram
Aditi remained resolute, demanding that the airline resolve the matter quickly, as she needed her luggage for an upcoming conference.
Credits: Aditi Rao Hydari/Instagram
The incident highlights the broader need for improved efficiency and accountability in airline services.
Credits: Aditi Rao Hydari/Instagram