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100 Passengers Stranded At Mumbai Airport After Istanbul-Bound IndiGo Flight Gets Delayed By 16 Hours; Share Issues On X

The constant delays left passengers at Mumbai Airport angry and distressed.

by Sanjana Shenoy
100 Passengers Stranded At Mumbai Airport After Istanbul-Bound IndiGo Flight Gets Delayed By 16 Hours; Share Issues On X

Mayhem ensued at Mumbai’s Mumbai’s Chhatrapati Shivaji Maharaj International Airport on Saturday after 100 passengers flying to Istanbul were left stranded at the airport for 16 hours after their flight faced delays. Originally scheduled to take off at 6:55 AM on Saturday, the flight faced several delays due to technical issues. After being delayed by 16 hours, it was ultimately cancelled, enraging passengers.

100 IndiGo Passengers Stranded At Mumbai Airport For 16 Hours

Several passengers took to X(formerly Twitter) on Saturday to complain about IndiGo flight 6E17’s incessant delay from Mumbai to Istanbul. The flight was reportedly delayed by over 16 hours. Passengers stranded at Mumbai Airport vented their anger on social media and complained about the IndiGo crew not giving them enough clarity about the situation.

X user Sachin Chintalwad made a post on the harrowing situation, demanding the IndiGo crew not to play with passengers’ lives. Supposed to take off at 7 AM, it was 4:20 PM and there was still no update about the flight’s status. IndiGo responded to his post informing Sachin that the booking was cancelled and the refund had been processed to the original mode of payment. The airline thanked the passengers for their understanding.

Also Read: Mumbai Metro Gold Line: New ₹15,000-Crore Corridor Will Link Mumbai Airport To Navi Mumbai Airport

Passengers Given Refund As Flight Gets Cancelled

After multiple postponements, the flight was eventually cancelled and refunds were extended to passengers. Later, the airline announced an alternate flight from Mumbai Airport to Istanbul which was scheduled to depart at 11 PM. IndiGo added in its statement that its teams worked hard to provide support to affected customers at Mumbai Airport by offering them full refunds, meal vouchers and accommodation.

Another X user Sonam Saigal stated that her brother was made to board and deboard the flight twice during the 12-hour flight delay. Sonam called the behaviour of IndiGo and its staff “unprofessional.” Parth Suryawanshi shared a slew of videos where passengers were seen sharing their grievances at the help desk. Another video showed the passengers restlessly sitting in the aircraft waiting for it to take off.

Also Read: Redditor Claims To Have Met Kartik Aaryan At Starbucks In Mumbai Airport; Shares His Fan Moment

Have you faced such insurmountable flight delays?

Cover Image Courtesy: @parth_s27/X

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First Published: December 29, 2024 1:23 PM