It seems that Akasa Air, the new low-cost carrier, has been facing some turbulent times. Recently, it has been swarmed with angry customers who have complaints either regarding refunds or delayed or cancelled flights. Akasa Air is also known to cancel or reschedule flights last minute. This has led to passengers experiencing significant inconvenience. Many people have been affected by Akasa Air’s abrupt cancellation. The airline has apologised to the passengers for the inconvenience caused.
15 Flights Cancelled And Eight Delayed
According to an article recently published in Moneycontrol, Akasa Air has received a significant amount of criticism from their customers on a number of points. One of the major criticisms that the airline has received is for their frequent last-minute flight cancellations or delays.
The airline is notorious for rescheduling and even cancelling flights last minute which forced customers to seek other, more expensive options. The article also stated that in August alone, Akasa Air had cancelled 15 flights in Karnataka and Kerala.
Around eight of their flights were delayed for more than two hours at a time. This led to its social media being flooded with angry customers. Many have also complained that the airline hasn’t been adequately responsive to their complaints and has delayed refunds by as long as 20 days.
Akasa Air Received Flak For Poor Service
Though the most affected region was the Bengaluru-Kochi sector, other areas have been affected too. In response, the airline stated that their service was affected owing to pilots abruptly quitting without completely serving their notice period.
This disrupted their roster and they subsequently had to make arrangements. In addition to this, a number of their aircraft have been grounded. Out of the 20 planes that the airline owns, 11 are grounded in order to be fitted with new seats.
The airline is also restructuring its domestic network in order to make a dedicated customer base. They also said that after the first week of September, these kinks will be taken care of and their service will improve.
Also Read: Woman Slaps Akasa Air Staff After She Was Denied Boarding At Lucknow Airport. Here’s What Happened
Have you ever travelled via Akasa Air? How was your experience? Let us know in the comments below!
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