Ever wondered what makes Air India one of India’s most renowned and preferred airlines among travellers of all ages? Its excellent services and continuous steps to enhance operations fascinate travellers the most. To boost user experience, Air India announced the launch of ‘eZ Booking’, an innovative feature based on Artificial Intelligence. Interested to know what’s so exciting about this new introduction? Read on for all the information.
Air India Launched eZ Booking For Travellers
On January 22, the airline rolled out the advanced feature enabling an all-new faster process of completing reservations on the Air India website. eZ Booking allows users to finish the ticket reservation procedure in fewer steps by texting or talking to the AI Agent. The most crucial step is to share the travel itinerary.
Right now, only Maharaja Club members can make the best use of this exclusive AI-driven feature. With eZ Booking, Air India’s loyalty programme’s members can easily book their tickets on the official website without the previous necessity of navigating different screens and following a longer process in comparison. This launch is the newest inclusion in the airline’s endeavour to better user experiences.
The latest feature is powered by intelligent Agentic AI tools. It fulfils the responsibilities of a travel agent seamlessly. Customers need to share their requirements and with this detailed information, eZ Booking creates a customised itinerary, helps in completing complex steps with the least human intervention, and streamlines the procedure to fewer clicks, according to a press release. It takes advantage of automation technologies, machine learning, and natural language processing for excellent services.
How Does The AI Feature Work?
Customers can use eZ Booking in three steps:
- Users can describe their travel requirements in simple and minimal language. All they need to do is share necessary prompts and mention details about the route, date, timing, and important details.
- The next step is using the voice input. Instead of typing, customers can mention their needs via voice input.
- Guests have the liberty to change and replace any mentions in the curated itineraries. They can easily convey their requirements and modify them accordingly.
Also read: Starting February 1, Air India To Operate Daily Flights Between Delhi And Bhuj; Details Inside
What are your thoughts on eZ Booking?
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