The Directorate General of Civil Aviation (DGCA) issued a show cause notice to Air India on May 31 due to inordinate delays on two international flights recently. This notice also mentioned that the airline failed to take care of its passengers during the entire ordeal. These delays were experienced on flights AI 183 from Delhi to San Francisco on May 30 and AI 179 from Mumbai to San Francisco on May 24.
DGCA Issues Show Cause Notice To Air India
On May 31, aviation watchdog DGCA issued a show cause notice to Air India. As per the notice served to the airline, this notice was a result of delays experienced on flights AI 183 from Delhi to San Francisco on May 30 and AI 179 from Mumbai to San Francisco on May 24. As per reports, the Delhi-San Francisco flight was delayed for over 20 hours after the crew noticed some technical issue with the aircraft. A similar delay of about 18 hours was experienced by the passengers on Mumbai to San Francisco on May 24.
DGCA even mentioned how “passengers were put to discomfort due to insufficient cooling in the cabin.” In the notice, they said, “Repeated incidences of passengers being put to discomfort by M/s Air India in violation of various DGCA CAR (Civil Aviation Requirements) provisions have come to notice.”
They further mentioned how Air India has “time and again failed in taking due care of passengers”, and has not complied with the provisions related to “facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights”.
Ministry Of Civil Aviation Takes Cognisance On The Flight Delays
The Ministry of Civil Aviation and its head, Jyotiraditya Scindia, have taken strict cognisance of airline delays and passenger inconvenience. Subsequently, DGCA issued a show cause notice to Air India. Interestingly, this is the 10th time in two years since its privatisation that Air India has been caught by the ministry and DGCA for violating the CAR norms. On this show cause, they have asked Air India to respond within 3 days. If they fail to do so, the matter “would be processed ex-parte.”
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