Bengaluru’s Namma Metro commuters now have to pay to use toilets at 12 metro stations, a move introduced by the Bangalore Metro Rail Corporation Limited (BMRCL) as part of its new revenue generation strategy. This decision has sparked widespread outrage among metro users and netizens alike, especially as it follows a steep fare hike implemented just weeks earlier. While BMRCL defends the step as necessary to fund maintenance and operations, passengers feel the additional burden is unfair and poorly timed.
Bengaluru Metro Toilet Fee Introduced Across 12 Stations
The BMRCL toilet fee, which now applies at 12 metro stations across the city, ranges from ₹2 to ₹5 per use. According to a report by OneIndia, stations including Vidhana Soudha, Cubbon Park, and JP Nagar are among those where the policy is now in effect. These restrooms are located in the public areas of the stations, making them accessible to the general public as well as passengers.
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BMRCL has outsourced the management of these toilets to private agencies. The corporation claims this will improve cleanliness and ensure better upkeep. However, users argue that the service quality does not justify the charges, with some facilities reportedly lacking basic hygiene amenities.
Public Backlash Against The New Nestroom Charges
The decision to impose toilet fees has drawn criticism from passengers already coping with a fare hike of up to 71%. As reported by The Times of India, the lack of essential items such as handwash and clean conditions in some paid toilets has further angered daily commuters. Many have taken to social media to express frustration, calling the move insensitive and unjustified.
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Commuters feel the BMRCL toilet fee adds financial pressure, especially for those who rely on the metro daily. Concerns are also growing over the broader trend of monetising basic public services without ensuring quality in return.
Strategy To Increase Non-Fare Revenue
As part of its wider efforts to improve financial sustainability, BMRCL is actively exploring non-fare revenue streams. According to Bangalore Mirror, the corporation has been inviting bids for kiosk leases and advertising space at stations. Charging for toilet usage is another initiative in this direction.
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While BMRCL argues that such measures are essential for long-term viability, the public response suggests a disconnect between policy decisions and commuter expectations. The backlash reflects growing demands for better planning and consultation when implementing changes that directly impact daily life.
Cover Image Courtesy: Wikimedia Commons