In recent years, lounge access has become an essential service for frequent travellers in India, providing them with a respite from the chaos of airports. DreamFolks Services, India’s leading aggregator of airport services had a sudden wave of IT-related issues that has left travellers stranded, confused, and frustrated as their card-based lounge access goes awry.
What Happened?
DreamFolks Services experienced an unprecedented IT outage that wreaked havoc across airports in India. Travellers who expected to use their credit or debit cards for seamless lounge access were greeted with an unexpected and unpleasant surprise: lounges were turned away due to system issues. The outages, reportedly related to the backend infrastructure DreamFolks relies on, caused a breakdown in the authentication process used to verify eligibility for lounge access.
Mumbai Airport has released an official statement that Adani Airports Holdings Ltd. (AAHL) acknowledges the recent inconvenience experienced by passengers due to disruptions in lounge access across several airports. The recent issues, which have impacted passengers attempting to access lounges using eligible credit and debit cards, are due to the unexpected suspension of services by DreamFolks. All Adani-operated airports are now accepting all major debit and credit cards from other access providers. They also stated that they are working closely with DreamFolks Services and partner banks to resolve the matter swiftly.
Importance Of Airport Lounge Access For Travellers
For frequent travellers, lounge access has become a game-changer, offering an oasis of calm amid the often chaotic environment of airports. Lounge access offers a variety of tangible and intangible benefits that elevate the travel journey, making it an essential service for business and leisure travellers alike. For travellers with long layovers or delayed flights, finding a quiet and comfortable space can make all the difference. Lounge access offers a haven from these stressors, providing comfortable seating, a quieter environment, and amenities such as free Wi-Fi, which is crucial for staying connected.
Whether through quiet spaces to work, complimentary food and beverages, or a touch of comfort amidst hectic travel schedules, airport lounges are invaluable to passengers. While DreamFolks are yet to resolve its challenges, both travellers and lounge operators are left dealing with the consequences.
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