We have read multiple reports of customers discovering unhygienic items found in food ordered from online food delivery platforms. Once again, we came across a similar incident and the surge in such experiences is indeed frightening. A Swiggy customer found a steel string in the food order and contacted the online food delivery company as soon as possible.
Customer Saw A Steel String In The Swiggy Order
Taking to Reddit, u/Therichchick complained about this alarming incident.
Guys, please be careful when you order from Swiggy. I just got this order. It could have killed me. I found this when I was literally chewing on it.
byu/Therichchick inindiasocial
According to the Reddit post, the customer was chewing the food when they saw a steel string inside the layers of the dish. Sharing images and a video of the food, they ranted about the same to Chat with Swiggy. Listening to all the complaints and seeing the proof of the string in the order, the chatbot asked the Redditor to send an email from their registered email address to the food delivery company’s support address for further support and also wait 24 hours for the team to respond.
Understandably, Swiggy’s responses did not satisfy the customer. The Redditor further asked, “Do you even realise the gravity of the situation? I could have been killed if I chewed this.”
Also read: Swiggy Charges A Delivery Fee Of ₹83 For 100 Metres; Netizens Say, “Le Aao Jake”
Redditors React To The Incident
The recent post of a customer finding a steel string in a food order grabbed Netizens’ attention. It is receiving mixed responses as many believe Swiggy is responsible for the mishap but others think Swiggy is just a food delivery platform. Someone commented that it was the restaurant’s fault and not Swiggy and suggested contacting the restaurant.
A Redditor pointed out how Swiggy is not just a delivery service but also a platform for taking orders, collecting money, and delivering packages to customers’ doorsteps. “So if something goes wrong, Swiggy can’t just say it’s not our responsibility. It’s their responsibility to take the restaurant to task and also to refund the customer’s money,” the Redditor added.
Some Reddit users also suggested reading restaurant reviews before adding dishes to the cart and ordering from better places. A Redditor hilariously wrote, “Ye to mere hostel ke khaane me roz nikalta hai… Unka secret ingredient hai.”
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Also read: Swiggy Shares The Only Right Way To Enjoy Poha; Netizens Say, “This Is Blasphemous”
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Have you ever had similar experiences while ordering food from Swiggy?
Cover Image Courtesy: Reddit/ u/Therichchick