Flying Vistara Post-Merger? Here’s All You Need To Know About Your Flight Transitioning To Air India

As Vistara prepares to merge into the iconic Air India, travellers are entering a new chapter in Indian aviation. But, as with any exciting transformation, there are a few key things you’ll need to know to ensure your upcoming flights—starting from November 12, 2024—go off without a hitch. Whether you’ve already booked your flight or are planning new adventures, here’s your guide to navigating this transition smoothly. Buckle up for a journey where heritage meets modernity!

Here’s How To Manage Your Transition To Air India

1. Verify Your Booking Details

With the merger officially taking effect, all Vistara flights scheduled after November 12 will be seamlessly operated by Air India. To stay informed and ensure your travel plans remain intact, it’s vital to verify your booking status. Here’s how:

• Head over to the Air India website or use their mobile app. By simply entering your PNR number and last name, you can confirm your booking and any potential changes.
• Remember, on the day of your flight, check-in at the Air India counter at the airport. This shift is essential to avoid any last-minute confusion.

2. Understand PNR And E-Ticket Changes

While your PNR will remain unchanged, there’s an important detail to note: your original Vistara ticket will be replaced by a new e-ticket issued by Air India. This means:

• Keep both the old Vistara ticket details and the new Air India ticket information handy. This is crucial in case you encounter any discrepancies during your travel.

Also Read: Air India Express Flight From Thiruvananthapuram To Muscat Aborts Take-Off After Suspected Smoke, Passengers Evacuated Safely

3. Stay Updated On Flight Operations

Air India aims to maintain consistent flight timings post-merger, but there may still be unforeseen changes. Here’s how to stay informed:

• The Air India customer service teproactively communicate any changes via email and SMS, so make sure your contact information is current.
• Regularly monitor your flight status on the Air India website. This will keep you updated on any last-minute changes to your itinerary.

4. Review Baggage Allowance And Additional Services

If you had previously purchased excess baggage on your Vistara ticket, worry not! Here’s what you need to know:

• Your excess baggage allowance will carry over to your new Air India flight, as long as your travel is after November 12, 2024. It’s wise to keep any receipts or documentation related to your excess baggage purchases.
• Any lounge access or exclusive services purchased with your Vistara booking may not be valid if your flight is operated by Air India. However, rest assured that Vistara will process refunds for these services wherever applicable.

5. Cancellations And Modification Requests

Plans can change, and if you need to reschedule or cancel your flight, it’s important to understand how to proceed:

• The policies for rescheduling or cancelling will depend on which airline is operating your flight. Therefore, it’s essential to familiarise yourself with Air India’s terms and conditions.
• For any assistance, do not hesitate to reach out to the respective customer care teams at Air India for clarity on fees and processes.

The merger between Vistara and Air India is an exciting evolution in Indian aviation, promising an enriched travel experience. By following these simple steps, you can ensure that your journey remains enjoyable and hassle-free.

Cover Image Courtesy: Wikimedia Commons

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