Every other day, we witness a social media post that goes viral in which someone shares a fairly unsatisfactory experience at a well-known company, whether it be in the food, fashion, or transportation sectors. One such disappointing experience at Cafe Coffee Day (CCD) came to light. When author Manoj Arora wrote about his disappointing experience at CCD in Gurugram, it caused a social media uproar that raised concerns about CCD’s deteriorating standards and poor customer service.
Author’s Disappointed Experience At Cafe Coffee Day
Manoj Arora posted about his experience on X, a social media platform that received over 306K views. He explained in a lengthy tweet that he went to a CCD shop close to the exam centre where he dropped off his daughter for the Common Admission Test (CAT) in Gurugram. He was writing in the café during the waiting hours but was left feeling frustrated.
Came to Gurgaon today to drop my daughter for her CAT exam.
I had 2 hours with me, so I thought of relaxing with a coffee and continue writing my upcoming book.
Dropped into the below CCD outlet that was around 5 minutes drive from the CAT center.
As soon as I entered it, there… pic.twitter.com/Qh5ahNS28q— Manoj Arora (@manoj_216) November 24, 2024
Although there was a “fungus smell” at the café, the author didn’t voice any complaints. When he asked for a small cappuccino, he was informed that there were only large takeout cups available. Additionally, he asked for a ceramic cup because he intended to drink the coffee inside CCD, but the staff refused, stating that all of the cups were not cleaned because of a water shortage. Glasses for other drinks had similar problems.
Manoj even asked if he could get a small cup of coffee in a large cup but was again faced with disappointment as the staff denied him due to inventory concerns. Having no other option, he paid an additional ₹100 for a large coffee. ‘CCD is dying,’ he said, sharing his experience. Subsequently, CCD replied to his tweet that they make every effort to guarantee a positive experience and requested Manoj’s phone number so that he could get in touch with their staff.
Also Read: No Need To Head To Dubai As FIX Chocolatier’s Viral Kunafa Chocolate Is Finally Here in Abu Dhabi!
Netizens Reaction To CCD’s Poor Services
This incident sparked a conversation among users on social media about the condition of cafés and their experiences in India, with users complaining about excessive prices and subpar methods of management. Check out their reactions.
Having coffee at a cafe now costs equal to a 100 gm coffee powder Jar.
I have mostly stopped having it outside
— KM_ KM (@KnKsnKarn) November 24, 2024
I don’t know how they manage the CCD.
Forget about the coffee. There is no proper respect and not a good ambiance in some centers.— Arun Mandal (@iammandal_arun) November 24, 2024
Roadside tea stall could have been better option, and most importantly at the stall you can customise your order as King 😎
— Prof. Manjit Singh (@mkalsi_singh) November 24, 2024
With that kind of business ethic it’s surprising they’re still alive !
— Deirdre R Singh (@DeirdreRebecca1) November 24, 2024
Sorry of all the cafes and not one cafe. The main reason for that is no training, no grooming and the brands they feel that training on such things is a waste and expenditure. Till the time they don’t realise that this is an investment, they won’t really be able to correct this.
— Mehul Darooka (@mehuldarooka) November 25, 2024
It’s sad to see, once a promising brand & a company, sliding downhill like this. It’s time for the current management of @CafeCoffeeDay to sell the company and give the brand a chance to survive.
— Rakesh Dhamija (@rakeshdhamija11) November 25, 2024
Once at the forefront of India’s café culture, Café Coffee Day is now dealing with a rise in competition and shifting customer demands, which frequently results in social media complaints.
Cover Image Credit: Wikimedia Commons & X/@manoj_216
For more such snackable content, interesting discoveries and the latest updates on food, travel and experiences in your city, download the Curly Tales App. Download HERE.