For customer ease and convenience, quick commerce platforms like Blinkit, Zepto, and Swiggy are delivering silver and gold coins within 10 minutes this festive season. While many were thankful for this service, a Blinkit user from Delhi was not a happy camper! According to his claim, he ordered a 1-gram gold coin on Blinkit but was delivered a 0.5-gram one instead! The worst part was that the customer complaint window got closed before he could take the matter forward with the platform.
Blinkit User Was Delivered Wrong Gold Coin On Dhanteras
X (formerly Twitter) user, Mohit Jain shared how he got “scammed by Blinkit” on Dhanteras. According to his post, he had ordered a 1-gram gold and a 10 gm silver coin from the brand Malabar Gold & Diamonds, which was available on Blinkit. For this order, he paid ₹9,253 online. However, he was delivered a 0.5-gram gold coin instead. Since he wasn’t home at the time of delivery, his brother received the order.
Later, when he saw the wrong order, he quickly tried getting in touch with the customer care of Blinkit but, to his horror, the complaint window got closed 20 minutes after the delivery. He even shared screenshots of the customer care chat and the bill showing how he delivered the wrong product. In the post, he mentions that he tried getting in touch with the delivery person and “literally cried while talking to him.” The delivery guy even had pictures of the coin but he couldn’t offer much help.
While Mohit got no help while posting the ordeal on X (formerly Twitter), he later updated that he got a call from Blinkit’s customer support and they were going to return the wrong gold coin. However, it wasn’t mentioned whether he would be getting a refund or an exchange for the coin.
Also Read: This Dhanteras, Blinkit, Zepto & More Offer Gold & Silver Coin Delivery In 10 Minutes!
Netizens React & Share Their Thoughts On The Issue
This post garnered a lot of attention online and went viral. Hundreds of people commented on Mohit’s post and shared their two cents. While some were sympathetic and shared their bad experiences with quick-commerce platforms, others were not too kind! From people asking him who orders gold from Blinkit to pointing out how laziness can cause harm, people had a lot to say. So, scroll on and check out some of the comments from this post.
We are glad that Mohit was able to get the issue resolved but the anxiousness he might have felt while waiting is unimaginable! What are your thoughts on buying silver and gold coins online? Let us know in the comments!
Cover Image Courtesy: X/@MohitJa30046159 & Canva (representative image)