Netizens Praise IndiGo Staffer With Speech & Hearing Impairment After Viral Clip Wins Internet

Airports are known for being noisy, crowded and full of people arguing with airline staff. But a viral video may change your opinion. An IndiGo staff member with a hearing and speech impairment is winning hearts for how he patiently handled a passenger. Not just the staff member, but even IndiGo has earned praise for its inclusive workplace practices. Here is more on this.

Heartwarming Video Of An IndiGo Staff Member 

Truly heart touching initiative by @IndiGo6E

Providing job to speech and hearing impaired person at checkin counter

This is such a beautiful step toward inclusion, And he helping passengers with such grace is simply inspiring pic.twitter.com/GFn33K3msR

— Woke Eminent (@WokePandemic) November 22, 2025

Travel experience starts the moment we enter an airport. The internet is full of videos of passengers sharing their bad onboarding experiences, which often go viral for the wrong reasons. But not this time. A video uploaded by @WokePandemic on X is winning hearts for all the good reasons. The clip shows an IndiGo staff member with a speech and hearing impairment assisting a passenger at the check-in counter.

The video shows the staff member patiently and gracefully understanding the passenger’s questions and then helping him. This not only shows the patience of the staff member but also proves that IndiGo is working to make travel smooth while taking meaningful steps towards inclusivity. The X user, @WokePandemic, wrote, “Truly heart-touching initiative by @IndiGo6E. Providing jobs to speech and hearing-impaired persons at the check-in counter. This is such a beautiful step toward inclusion, and he is helping passengers with such grace is simply inspiring.”

Also Read: Kriti Sanon Spotted Flying Economy On IndiGo; Sweetly Takes Selfies With Fans Mid-Flight

IndiGo Responds To The Praise

Naturally, netizens were beaming with joy. Heartwarming videos like these do not often get the attention they deserve. And seeing a staff member with a hearing and speech impairment might also not be common for many airlines. We think IndiGo has taken the right steps, and other airlines might follow.

IndiGo also responded to the video and wrote, “We are truly touched by your message. Our team exemplify the power of empathy and inclusion. Thank you for recognising their efforts and supporting our commitment to empowering all abilities.”

Netizens not only liked the video but also left positive comments. One of them wrote, “That is an excellent initiative by @IndiGo6E. Another wrote, “Thank you for sharing this. This is truly inclusive and inspiring beyond words.”

Also Read: After 5 Yrs, You Can Travel Directly To China From India As IndiGo Resumes Kolkata-Guangzhou Route

What do you think of this heartwarming video?

Cover Image Courtesy: @WokePandemic/ X