What if your airport journey started before you even reached the airport? Bengaluru’s Kempegowda International Airport is exploring an end-to-end travel service that could pick you up from home, collect your luggage, complete check-in formalities and even accompany you till the boarding gate. Scroll on to know more about this.
From Wake-Up Call To Boarding Gate!
According to Moneycontrol, under the proposed model at Bengaluru Airport, passengers could receive a wake-up call at a pre-decided time before a limousine and support staff arrive at their home or apartment. The team could collect their luggage, complete baggage tagging and handle check-in formalities.
Once the passenger is ready, they would simply get into the limousine and head to the airport. At the terminal, airport staff would take care of the remaining touchpoints and accompany them until the boarding gate. The proposed service is aimed at making air travel more seamless by taking care of several time-consuming airport touchpoints before passengers even enter the terminal.
And Bengaluru airport is thinking beyond just the departure journey. BIAL is also exploring whether the service could eventually extend to the destination airport, where partner service providers could meet passengers and assist them until they reach their onward vehicle or limousine.
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Bengaluru Airport Already Offers Premium Services
While the home-to-destination model is still being explored, Bengaluru Airport already offers several premium passenger services under its Care by BLR brand.
These include Meet & Assist, limousine transfers, lounge access, luggage storage, valet parking, porter services, baggage wrapping and airside limousine services. The Meet & Assist service can help passengers through key airport touchpoints such as check-in, security, immigration and baggage collection.
The airport is also making things easier once passengers are inside the terminal. Travellers can order food in advance through the airport’s system and have it delivered to their gate based on their flight details. A personal shopper service is also being planned to help passengers navigate retail options.
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If the proposed home-to-destination service takes off, flying out of Bengaluru could soon feel less like a series of airport queues and more like a door-to-door travel experience.
Cover Image Courtesy: Wikimedia Commons
FAQs
What is Bengaluru airport’s proposed door-to-door travel service?
BIAL is exploring an end-to-end travel service that could take passengers from their homes to the airport and assist them until the boarding gate.
Will passengers get picked up from their homes?
Yes, under the proposed model, a limousine and support staff could arrive at the passenger’s home at a pre-decided time and handle their luggage before taking them to the airport.
Does Bengaluru airport already offer premium passenger services?
Through its Care by BLR brand, the airport already offers services such as Meet & Assist, luggage assistance, limousine transfers, lounge access and valet parking.