We all have experienced a delay in getting our luggage from the baggage belt of the airport, but have you ever walked away with your luggage bag dented or broken? Something similar happened to a 28-year-old resident of Bengaluru, who discovered that his bag had been damaged. However, instead of letting it go, he decided to fight for compensation, and guess what? He got the compensation for it, too. Read on to know more about the development.
Bengaluru Traveller Gets Compensation For Dented Bag
According to the Times of India, Saurabh Raperia, a Bengaluru resident, is a member of Air India’s frequent flyer programme. He travelled from Delhi to Bengaluru on September 8, 2024, with a fragile tag on his checked-in trolley bag. Upon arrival, when he went to collect his luggage, he noticed a large dent in it. He then approached the airline’s baggage service counter to file a complaint but was told to raise the issue via email. Later, he posted about the incident on X, where Air India responded asking for details. He shared the required information and informed the airline that no complaint number had been issued as the staff had refused to register his complaint.
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On September 9th, he formally mailed the airline seeking a resolution, where Air India offered him ₹500, which was later revised to ₹1,000 after he called the amount not enough.
All About The Legal Battle For Dented Luggage
In his complaint, he stated that the airline should either replace the damaged trolley with a similar one or compensate him for the amount it cost, around ₹13,452. However, the airline responded by denying the request, stating that passengers who leave the baggage area without reporting are considered to have received their baggage in the right condition. Even after a lot of back and forth and follow-ups, when he didn’t get any reply from the airline, he issued a legal notice to the airline.
On December 10, 2024, Saurabh filed the complaint with the consumer commission. After going through all the documents and hearings, the commission held the airline responsible and asked it to offer compensation to the passenger.
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As per TOI, the commission asked the airline if they have any evidence that proved the absence of negligence. In February 2026, when the airline failed to submit any evidence, the commission directed Air India to pay ₹7,000 in damages and ₹10,000 as litigation costs in February 2026.
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Cover Image Courtesy: Pexels/Victor Freitas (representative image)
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