With A Second Hike In 7 Months, Zomato Raises Platform Fee By 19.2% Per Order

Zomato platform fee

Image Courtesy: Wikimedia Commons

Food-delivery platform Zomato, of Eternal Ltd, has increased the food-delivery platform fee from ₹12.5 per order to ₹14.9, marking a 19.2% hike per order. The hike adds to the overall costs for customers placing food orders from the app. Read on to learn about the increased order fee and the reason behind it.

Zomato Increases Its Food Delivery Platform Fee

As per a report by Moneycontrol, the price increase came at a time when rising oil prices are putting pressure on delivery costs and logistics. The high fuel prices are impacting both restaurant operations and delivery partners, making platforms like Zomato increase their delivery costs by passing on part of it to their customers.

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Well, this is the second hike by Zomato in the past seven months. The last such hike was undertaken back in September 2025. Zomato has gradually increased its platform fee over the past few years, turning nominal charges into a key revenue generator. Zomato has calibrated its approach to boost margins without affecting large order volumes, as evidenced by the fee increase. As per a report by Firstpost, even small increases in pre-order fees can help lift revenues, given the high transaction frequency on food delivery platforms.

Rising Costs & Competition Reshape Food Delivery Market

Another known food delivery platform and Zomato’s competitor, Swiggy, is currently charging a delivery fee of ₹14.99 per order. Both Zomato and Swiggy have tracked each other closely on such platform charges, maintaining tough competition and pricing parity in the market.

At the same time, Rapido has also entered the food delivery market with its own service in Bengaluru. The platform is offering a zero-platform-fee model for both customers and restaurants, with only a delivery fee being charged. This is a key step to promote the platform across the food sector.

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The ongoing conflict in the Middle East is one of the major reasons for the spike in energy prices. The shortage of LPG and crude oil in India has raised input costs for major sectors like restaurants and delivery partners.

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Cover Image Courtesy: Wikimedia Commons
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