A woman recently found a metallic object inside an aloo patty sandwich she had ordered online. On reaching the District Consumer Disputes Redressal Commission in Mohali with the complaint and proof, she was awarded ₹35,000 as compensation. Scroll down to know what exactly happened.
Woman Finds Metallic Object In Subway Sandwich
According to Hindustan Times, complainant Tihij Sharma, a resident of Peer Muchalla, Zirakpur, had placed an order for an aloo patty sandwich from Subway through Zomato on April 16, 2024. While consuming the sandwich, she allegedly found a metallic object smaller than an earring inside it. After clicking photographs, the complainant contacted the food outlet through emails and other means but received no satisfactory response.
After that, she took the matter into her own hands and approached the District Consumer Disputes Redressal Commission in Mohali. The complainant, Tihij, presented photographic proof before the commission.
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Sandwich Outlet Asked To Pay Compensation
During the proceedings, the opposite party failed to contest the complaint. According to Hindustan Times, the complainant’s affidavit, photographs, emails, and other documentary evidence also remained unrebutted. Under the Consumer Protection Act, 2019, supplying food containing a foreign object amounts to negligence, deficiency in service, and an unfair trade practice.
This is why the commission ruled that the responsibility to ensure food safety, hygiene, and quality rested with the seller who prepared and supplied the food product. The commission also dismissed the complaint against Zomato. According to them, the company acted as a logistics service and could not be held responsible for the negligence.
The concerned Subway outlet was asked to pay ₹35,000 as compensation to the complainant for mental agony. Plus, it has also been directed to deposit ₹5,000 with the Tricity Consumer Courts Welfare Association and ₹10,000 with the PGI Poor Patient Relief Fund within 30 days.
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What do you think of this? Do share your opinions on this incident in the comments section below.
Cover Image Courtesy: Canva Pro/ Syda Productions (Representative Image)
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Why was a sandwich outlet directed to pay ₹35,000 to a resident of Zirakpur?
A sandwich outlet was directed to pay compensation after a woman allegedly found a metallic object in her aloo patty sandwich.
What to do when you find a foreign object in your food ordered online?
If you find a foreign object in your food, stop eating it immediately. Take clear photos and videos, and keep the digital receipt handy. You can either report the incident directly to the online delivery platform or you can file a complaint on a consumer portal.
Where is Mohali?
Mohali is a city in Punjab near Chandigarh. The place is a major commercial centre and IT hub of Northern India.