It seems that every other day, there is some new incident involving an airline. Today’s incident involves IndiGo. IndiGo lost a checked-in bag of a passenger on a domestic flight. What made the incident even worse was the fact that the passenger had items worth ₹45,000 in the bag. And not just that, he also had important documents like his driver’s license in the bag. His friend made a post about it.
IndiGo Loses Flyer’s Bag With Items Worth ₹45,000
Every day you learn how the system can mess you up in a new way. @IndiGo6E lost my friend’s @nik1220‘s baggage on a domestic flight (Kolkata-Guwahati).
The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc.
It was checked in at… pic.twitter.com/L54ZUtOpHr
— Ravi Handa (@ravihanda) August 24, 2024
According to an article which was recently published by Moneycontrol, this incident took place during the Microsoft Power Outage owing to a faulty update by CrowdStrike. In a post on X (formerly known as Twitter), a friend of the flyer narrated exactly what happened.
Got a call from Kritika from @IndiGo6E ‘s social media team. They will look into it further.
Hoping @nik1220 gets some resolution.
Thank you for the call.
— Ravi Handa (@ravihanda) August 24, 2024
He said that on a domestic IndiGo flight from Kolkata to Guwahati, the airline lost their friend Monik Sharma’s bag containing items worth ₹45,000. It also contained important documents like a driver’s license, PAN and Aadhaar Card, and more.
₹350 per ka is for cargo. For loss, delay or damage to baggage on domestic flights the max liability is ₹20K per passenger.
Refer page 8 of the DGCA Passenger Charter.https://t.co/JwpRg6lOT9
— Jay (@thetrickytrade) August 24, 2024
Around a month later, the airline offered ₹2,450 as compensation for the loss of the baggage. The post also cited a rule that said that airlines were only liable to pay ₹350 per kilo of the bag in case they lose it. Many people then corrected the person saying that the rule was for cargo flights and not passenger flights.
This Is How The Netizens Reacted To The Situation
The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN etc. Even a consumer court can’t help here, move on.
— Manohar Kanapaka (@mkanapaka) August 24, 2024
Many people took to the comments section to point out that one should never pack valuables and documents in checked-in luggage as it is risky. Many even pointed out that the airlines also actively discourage people from putting valuables in checked-in luggage.
Two things I always do.
1- my check in bag will never have docs and valuables. Only clothes, food etc
2- airtag, haven’t had a chance to use but I’m sure someday I will.— Ankit Shrivastava (@ankky87) August 24, 2024
However, there were many commenters who sympathised with the passenger. In a follow-up post, the person specified that IndiGo is looking into the matter further and may be able to give better compensation.
Has an airline ever lost your checked-in luggage? How did you manage to deal with it? Did the airline provide adequate compensation for it? Let us know in the comments section below!
Cover Image Credits: Wikimedia Commons
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