Is it only me or have you realised that social media posts concerning poor services by delivery platforms are on the rise? In the past few weeks, I have seen multiple posts about customers finding unhygienic and sickening things inside their food orders. This time, a man claimed to find a sharp object in food ordered from Zomato. Quite expected, he is unhappy about this experience. But there is also another reason too that made him complain about the company.
Zomato Customer Discovered A Sharp Object In His Food Order
Kumar Aryan complained about his Zomato order on the LinkedIn platform. He ranted about its bad services and customer care team.
According to the LinkedIn post, Kumar Aryan complained about Zomato’s service and called it “exceptionally bad.” He placed an order for Afghani Chaap and some Rumali Rotis. After receiving and opening the order, he was shocked to find a sharp object in the chaap. Following the astonishing incident, he contacted Zomato’s customer care and requested a full refund.
The customer care team did not agree to compensate the entire refund but the customer was fine with it as the delivery platform had to pay the responsible rider for this order. Apart from the horrible sharp object in the chaap, Kumar was unhappy with his conversation with the Zomato customer care representative. According to him, the representative “continuously just copy-pasted the same content.”
He Is Dissatisfied With Conversation With The Team
Though the customer stated his issues and demands and asked questions several times, a customer care representative did not have a normal conversation with him over a call. Kumar wanted to get on a call to resolve this significant issue. He further added how it is important for people to be more human and have conversations accordingly in the present era of artificial intelligence.
The customer also took a dig at Zomato and wrote in his LinkedIn post that he hopes the company starts adding a part of its marketing budget into helping customer care and other teams so that they understand how to be human.
Also read: Swiggy And Zomato Quietly Cut Delivery Radius For Premium Members; Spark Social Media Outrage
Do you often order food from Zomato? If yes, have you had any similar experience?
Cover Image Courtesy: LinkedIn/ Kumar Aryan
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