Open the X (formerly Twitter) platform and search flight delay. The results will bombard your screen with endless flight delays and inconveniences. Passengers often take to social media platforms to complain about poor services by airlines and unfortunately, the number of such incidents is on the rise. This time, an IndiGo passenger raised concerns about the airline not displaying delayed flight status.
Passenger Ranted As IndiGo Did Not Update Delayed Flight Status
Taking to X, Nixep Dharod (@dharodnixep) shared about this major inconvenience that he noticed after a scheduled flight faced a delay.
It’s 2:25 AM and after delay of flight 6E 5295 to 2:25 AM it’s still not updated. People are standing and there is no one to respond. And unfortunately Indigo keeps on doing this since no one takes action on them. #shameindigo @IndiGo6E @RamMNK @Ministry_CA @ShashiTharoor pic.twitter.com/vHnnGN0VAx
— Nixep Dharod (@dharodnixep) July 21, 2024
Recently, IndiGo flight 6E 5295 was delayed. Though there was a delay, no real-time update regarding the plane was specified on the flight information display system at the Kempegowda International Airport. Flight 6E 5295 takes passengers from Bengaluru to Mumbai. “It’s 2:25 AM and after the delay of flight 6E 5295 to 2:25 AM, it’s still not updated”, shared Nixep Dharod.
Quite understandably, passengers were waiting to know the present updates. However, there was no one to assist or respond.
It’s 2:36 and people are standing. Still not updated and no response from indigo #shameindigo pic.twitter.com/UAzQvMrRq0
— Nixep Dharod (@dharodnixep) July 21, 2024
Sharing a picture of the flight information display system about 11 minutes later, he said that IndiGo did not share any clarification. People were waiting to get a response from the airlne. Alas, they had to wait for more time without any definite details.
Flight updated to 3 am and It’s already 3 am.. international passengers are there and indigo shaming worldwide now.. @IndiGo6E @priyankac19 pic.twitter.com/ssS1b0xh2w
— Nixep Dharod (@dharodnixep) July 21, 2024
Next, the delayed flight was rescheduled at 3 AM. Though the departure timing changed to 3 AM, it was already 3 AM with everyone waiting to board the aircraft.
IndiGo Replied To The Major Issue Raised By The Passenger
Sir, we truly regret the delay caused majorly due to ATC ATC congestion in Mumbai in Mumbai which had a ripple effect causing further delay due to operational reasons. Please be assured, we are committed to providing a punctual and smooth travel experience. (1/2)
— IndiGo (@IndiGo6E) July 22, 2024
IndiGo responded to the X user’s thread of X posts and complaints. The airline replied stating that ATC congestion in Mumbai impacted the flight operations and delayed it. The congestion in Mumbai resulted in a “ripple effect causing further delay due to operational reasons”, shared IndiGo.
We appreciate your understanding and patience, and we look forward to serving you better on your future flights with us. ~Linda (2/2)
— IndiGo (@IndiGo6E) July 22, 2024
Linda responded to the posts on behalf of the airline and stated that they appreciated the passenger’s understanding and patience and hoped to serve him better on the next flights.
Have you ever faced any such inconvenience while flying with IndiGo? Let us know!
Cover Image Courtesy: X/ Nixep Dharod (@dharodnixep)
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