A new day comes with a new feather to Chhatrapati Shivaji Maharaj International Airport’s cap. In a press release, the airport made the grand announcement of achieving the remarkable Level 4 in the Airports Council International (ACI) World Airport Customer Experience Accreditation. It is indeed a humongous recognition and a marvellous reason to celebrate and set new goals to achieve.
Mumbai Airport Received The Level 4 Accreditation From ACI On 5 September
Taking to the micro-blogging platform X (formerly Twitter), the airport shared how it has been bestowed with the recognition. It also emphasised how ensuring passenger delight is its top priority.
Ensuring passenger delight is always our top priority. In recognition of our customer-first initiatives and services, we have been bestowed with the Level 4 customer experience accreditation from ACI.
(1/2)— CSMIA (@CSMIA_Official) September 5, 2023
Several measures and initiatives of the airport are the reasons behind its extreme growth and advancement and receiving esteemed recognition. From customer journey mapping to monitoring customer experience indicators to valet parking facilities, many significant steps have helped the airport enhance its overall travel experiences.
Some of the many notable facilities are e-gates, video analytics to manage wait times in passenger processing, enhanced navigation signage, real-time flight information through digital displays, and a lot more. These help Mumbai airport to assist passengers with convenient journeys, reduce the waiting period, and more.
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We are the 3rd airport in the world and 1st in India to receive this prestigious recognition. Our dedicated employees work round the clock to maintain the highest level of cleanliness, ambience and accessibility at the airport.#CSMIA #GatewayToGoodness #Passenger #Mumbai
(2/2) pic.twitter.com/uQ9SJoixGv
— CSMIA (@CSMIA_Official) September 5, 2023
A spokesperson of the airport said, “Securing Level 4 Accreditation by ACI underscores our relentless commitment to excellence at CSMIA. It not only represents an accomplishment, but our unwavering dedication to passenger satisfaction, environmental sustainability, and operational excellence. We look ahead with enthusiasm and are ready to elevate travelling experiences and also set new standards in global aviation”, according to the press release.
CSMIA Is The First In The Country To Receive The Recognition
For the first time in the aviation industry of India, Mumbai Airport clinched the prestigious recognition of Level 4 in the Airports Council International (ACI) World Airport Customer Experience Accreditation. With this, it is also the second airport in the Asia-Pacific region and the third airport in the entire world to achieve this globally esteemed certification. Recognition at such a glorifying scale is indeed a momentous achievement.
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Mumbai Airport is continuing to set new goals to deliver excellent services to all passengers. The authorities are committed and dedicated to providing amazing experiences. Now, they have more plans to provide better passenger experiences with more innovation.
Cover Image Courtesy: Press release