Faulty Cooling System Forces Air India To Deboard 200 Passengers; After 6-Hr Delay, Flight Leaves For Singapore

More than 200 passengers on an Air India Singapore-bound flight faced a highly inconvenient situation in Delhi. After being seated for nearly two hours, the cabin crew asked them to deboard the aircraft due to the faulty air conditioning system. The incident happened on Wednesday night.

Passengers Deboarded After 2 Hours From Air India’s Singapore-Bound Flight 

Air India flight & it’s service seem gravely impacted. We are in Delhi – Singapore AI 2380 11 pm @airindia flt. Delay is one part , but non effective cooling has made it really uncomfortable. Hope the planes tech systems are in place !! Not a good experience. @DGCAIndia

— Vivek Tankha (@VTankha) September 10, 2025

Flight AI2380, operated with a Boeing 787-9 Dreamliner, was scheduled to take off around 11 pm from Delhi to Singapore with over 200 passengers onboard. As per a report by India Today, they had to deboard after sitting inside for almost two hours because of a faulty air conditioning system. The crew then escorted the passengers back to the terminal building. Videos on social media show travellers fanning themselves with magazines inside the cabin before being asked to deplane.

Vivek Tankha, a Member of Parliament, was also on the flight. He took to X to share his frustration. He wrote, “Air India flight & its service seem gravely impacted. We are in Delhi – Singapore AI 2380 11 pm @airindia flt. Delay is one part, but effective cooling has made it really uncomfortable. Hope the plane’s tech systems are in place !! Not a good experience. @DGCAIndia.” The politician also added that passengers were not only uncomfortable but also ‘agitated’.

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Airline Issues Statement 

According to Live Mint, Air India later issued a statement clarifying the situation. They said passengers were kept informed about the delay, with ground staff providing full support. To reduce inconvenience, refreshments and meals were also offered at the airport. The Singapore-bound flight eventually departed around 5:36 am on Thursday, after authorities decided to change the aircraft.

Faulty air conditioning systems on flights not only cause discomfort but can also pose significant health risks. Without proper cooling, the cabin can get extremely hot and even lead to heat exhaustion. This is why such cases are taken seriously by the airline authorities.

Also Read: Delhi-Indore Air India Express Flight Suffers Mid-Air Scare; Pilot Issues PAN-PAN Call, Lands Safely

After a delay of nearly six hours, the flight finally took off for Singapore. Have you ever faced a situation like this while flying? Let us know.

Cover Image Courtesy: Air India, Wikipedia/ aeroprints.com