On March 15, 2025, 3:57 PM

Noida Man Judges Zomato Delivery Partner For Eating Packed Food On Holi Only To Realise….

Have you ever made an instant judgment about a person only to be completely proven wrong a few moments later? Let’s be honest, we all have! And that’s why we shouldn’t judge a book by its cover or a person by the situation without understanding the context. Kiran Verma, a social activist and founder of Simply Blood, recently came across a Zomato delivery agent eating out of a parcel. Initially judging him for digging into a customer’s order, he was surprised to know the reason behind the same. It threw light on a Zomato policy that Kiran found to be a “sweet unethical act.”

Zomato Delivery Man Reveals Company’s Unique Policy On Unreceived Orders

Taking to his Facebook account, Kiran Verma narrated an incident that took place on Holi. The social activist was parking his car in Noida when he noticed a biker eating on his bike. As it was the only spot to park his vehicle, he waited for the man to finish his meal. That’s when he clicked a picture, probably planning to post it on social media. A proof to show how a Zomato delivery man was unethically eating an order meant for his customer.

Kiran went close to the man and asked his name, and curiously enquired the reason behind him eating at 5 pm. That’s when the delivery agent, named Vishal (name changed) revealed that he picked the food order at 2 pm to deliver it to a customer. However, nobody turned up to receive the order. So, the Zomato team asked him to mark the order as “delivered.” The man informed that this policy aims to reduce the cost to the company on orders. If a customer doesn’t turn up to receive the order, the system still marks the order as ‘delivered’ to ensure delivery executives get paid for their services.

After which, delivery executives are free to do what they wish to with the food. In this case, Vishal sat on his bike and tucked into the unreceived food. Kiran contemplates that while this practice may sound “unethical or wrong” it’s a good practice as it helps delivery partners save money on their meals and reduces food wastage as well.

Also Read: Same People Get Upset When Kunal Kamra On Zomato Delivery Partner Ratings’ Post

Helps Employees & Reduces Food Wastage

The social activist further prodded him, enquiring why he didn’t eat the food earlier. To this, he replied that Holi kept him busy as he had to deliver his orders. Working during the festive season helps him earn ₹10-₹25 per order in turn making ₹20,000-₹25,000 per month. Hailing from a family of farmers in Eastern UP, the Zomato delivery agent earns for his two younger siblings. Since he couldn’t find a suitable job as a graduate, he became a delivery partner.

Picture Credits: Canva Pro (Representative image)

Moved by his story, Kiran Verma offered to help him financially. Only to hear from the hard-working man that he’d prefer to work harder rather than “beg.” To make the man’s Holi a special one, Verma ordered gujiyas for him, clicked a selfie and left. But this incident during Holi left an indelible mark on him.

Marking an unreceived order as “delivered” is a grey area. But on the bright side, it helps millions like Vishal in India, save a few bucks on food. The social activist felt guilty for judging him initially but was grateful for the lesson. He ended the post by thanking founder Deepinder Goyal for building hope in an impactful way.

Also Read: Zomato Launches Women’s Riding Centre In Mumbai; Aims To Empower Them By Enhancing Mobility

It’s indeed heartwarming to hear this story and get a glimpse into the food delivery aggregator’s policy.

Cover Image Courtesy: Kiran Verma/ Facebook

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Sanjana Shenoy: Content, Coffee and Cats these are a few of Sanjana's favourite things. Born in Baroda, brought up in Kuwait, settled in Bangalore, travel and food is her blood, bread and butter. When she isn't brewing delicious, wanderlust content, she's busy planning the smatter of restaurants she'd visit over the weekend.