A TCS Project Manager’s journey turned into an ordeal. IndiGo Airlines, India’s largest carrier, allegedly left passengers’ luggage behind in Doha due to capacity constraints on a flight to Hyderabad. The situation came to light only after landing when passengers discovered their bags were missing from the carousel. Here are all of the other important details that you would need to know about this unfortunate incident that the passenger had to suffer through.
Passenger Says His Luggage Was Left Behind On IndiGo Doha-Hyd Flight
Madhan Kumar Reddy Kotla shared his distressing experience in a viral LinkedIn post. He also shared photographic evidence of the incident. As per the post, the flight was on January 11, 2025. According to Kotla, the airline had failed to inform passengers about leaving their luggage in Doha owing to the flight being “full”.
At Hyderabad Airport, the scene grew increasingly chaotic as passengers were directed to baggage belt 14 to report their missing items. The situation was exacerbated by inadequate staffing, with just one employee managing more than 20 affected passengers.
Kotla described how a ground staff manager’s confrontational behaviour further heightened tensions when passengers requested additional support. The manager’s insistence that the process would take merely 15 minutes proved unrealistic.
The Airline Responds To The LinkedIn Post
Concerned relatives of the passengers were waiting outside and it added to the mounting frustration. The saga continued for three days before Kotla finally received his luggage. However, the delivery method — via tempo — and missing items, including his watch, compounded his disappointment.
Kotla has requested the airline to review the CCTV footage to investigate the missing items. IndiGo responded to Kotla’s viral post with an apology, stating: “Mr Kotla, we sincerely regret the inconvenience caused to you and are concerned to know this.”
The airline requested his booking reference number via direct message for further investigation. IndiGo released the following statement about the incident: –
“A customer travelling from Edinburgh to Hyderabad via Doha raised concerns regarding their checked-in luggage. While the luggage underwent routine procedures during transit, the matter was thoroughly reviewed upon arrival in Hyderabad. Our team promptly reached out to the customer to ensure the bag is delivered and the customer is assisted at all times. At IndiGo, we remain dedicated to providing seamless travel experiences and unwavering support to our customers at every step of their journey.”
The incident has sparked discussions about airline baggage handling procedures and passenger communication protocols during such situations.
Have you ever had a similar experience with IndiGo or any other airline? Let us know in the comments section below!
Cover Image Credits:@MadhanKumarReddy Kotla/LinkedIn
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