Passenger Criticises IndiGo Crew For “Unprofessional Behaviour” Over 5-Hr Delay; Netizens Say, “Do You Think Cabin Crew Enjoys It?”

A delay on an IndiGo Airlines flight from Kolkata to Chennai has ignited heated debate on social media after passenger Ritham Bhattacharjee shared his experience on LinkedIn. The incident, which occurred on January 6, 2025, has drawn attention to the challenges faced by both IndiGo passengers and airline crew during flight disruptions. Here are all of the other important details that you would need to know about this particular incident on the flight.

Passenger Criticises IndiGo Crew For Delay Of Five Hours

According to Bhattacharjee’s account, passengers were required to remain seated in the aircraft throughout the extended delay, with only minimal refreshments provided. They were given a packet of crisps and a biscuit. He also claimed to encounter uncooperative cabin crew behaviour.

However, video footage shared alongside the post appears to tell a more complex story. The video showed visibly agitated passengers engaging confrontationally with cabin crew members, who maintained their composure despite the hostile environment.

Several LinkedIn users commenting on the post have defended the air hostesses, noting the challenging circumstances they face when managing frustrated passengers during delays. The incident has sparked a broader discussion about the state of low-cost aviation in India.

Also Read: “No Food. Pathetic Treatment,” 400+ IndiGo Passengers Stranded In Turkey For Over 24 Hrs Due To Flight Delays & Cancellations

This Is How Netizens Reacted To The Post On LinkedIn

While some commenters supported Bhattacharjee’s criticism, others highlighted the difficult position of airline staff, who often bear the brunt of passenger frustration over matters beyond their control. “Airline crew are human too, and they deserve to be treated with respect regardless of the situation,” wrote one user, whose comment garnered significant support.

IndiGo Airlines responded to the viral post with an apologetic statement, promising to investigate the matter: “This is not the kind of experience we’d like our customers to have. Please allow us some time to connect with you.”

The incident has raised questions about the balance between cost-effective operations and customer service in budget airlines, while also highlighting the importance of maintaining professional discourse between passengers and airline staff during challenging situations.

Also Read: 100 Passengers Stranded At Mumbai Airport After Istanbul-Bound IndiGo Flight Gets Delayed By 16 Hours; Share Issues On X

How would you have reacted if you were in the air hostesses’ positions? What else do you think they could have done to ameliorate the situation? Let us know in the comments section section below!

Cover Image Credits: @RHITHAM BHATTACHARJEE/LinkedIn

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