Offering great services most times, online food delivery platforms such as Swiggy have spoiled us. Whenever we feel hungry and too lazy to cook, we can easily order whatever we are craving and get it delivered to our doorsteps within some time. Unfortunately, many users often face inconveniences between the hype of these commendable facilities. Recently, a customer received spilled cold coffee while ordering using Swiggy. Here’s what happened next.
Swiggy Customer Was Shocked Seeing Spilled Cold Coffee Inside The Packaging
Taking to Reddit, u/Hamsterhatesme shared pictures of the horrible order and conversations with the company’s support team.
The post clearly shows how the Hazelnut Cold Coffee spilt from the plastic container and spoiled the bag completely. Looks like the plastic lid was not packed properly leading to the beverage seeping out and leaking all over the bag. Seeing the order in such a horrible state, the OP texted Chat with Swiggy and complained about the same.
After they informed about the coffee spoiling the entire order, the support team apologised and offered a refund of ₹6 as a token of apology. After receiving a video of the terrible condition of the packaging, Chat with Swiggy offered a refund of only ₹10 and asked if the customer wanted to proceed with the same.
The most shocking aspect is the last screenshot attached to the Reddit post. It shows how Swiggy agreed to initiate a refund of ₹20 for an order of ₹278. According to the screenshots added to the Reddit post, the customer used Swiggy to place orders for 1 Rose, 1 Masala Fries, and 1 Hazelnut Cold Coffee. The Rose cost ₹20. 1 order of Masala Fries was for ₹116. And, the Hazelnut Cold Coffee charged ₹122. The overall bill was ₹278 including a platform fee of ₹6 and taxes of ₹13.98.
Also read: Zomato & Swiggy Hike Platform Fee To ₹10 Amid Festive Rush; Food Lovers Not Happy!
How Are Netizens Reacting To The Post?
Redditors are infuriated seeing Chat with Swiggy’s reactions to such a blunder. Many have suggested the OP post about the incident on other platforms such as Instagram, X (formerly Twitter), and LinkedIn. Some even recommended to stop using the Swiggy app. Here are more responses from other Redditors.
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byu/Hamsterhatesme from discussion
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byu/Hamsterhatesme from discussion
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byu/Hamsterhatesme from discussion
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byu/Hamsterhatesme from discussion
inranchi
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byu/Hamsterhatesme from discussion
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byu/Hamsterhatesme from discussion
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Have you had a similar experience with Swiggy?
Cover Image Courtesy: Reddit/ u/Hamsterhatesme
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