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Technical Glitches Disrupt Services On Mumbai Metro Line 3 Just 3 Days After Launch; Commuters Left Frustrated

The frustration was palpable as people scrambled to find alternative modes of transport.

by Nikitha Sebastian
Technical Glitches Disrupt Services On Mumbai Metro Line 3 Just 3 Days After Launch; Commuters Left Frustrated

Mumbai’s newly inaugurated Metro Line 3, known as the Aqua Line, faced significant service disruptions due to technical glitches on Wednesday morning. These delays were caused by a technical issue with the train’s door closure system at Sahar Road station around 9.30 am. This incident occurred just three days after the line opened to the public, and it frustrated many commuters during peak hours.

Technical Glitches Disrupt Services On Mumbai Metro Line 3

Passengers reported delays of up to 35 minutes. Many expressed their annoyance over the lack of updates during the incident. All they received were announcements apologising for the inconvenience. Commuters were left stranded, trying to make their way to work without any information about the situation. The frustration was palpable as people scrambled to find alternative modes of transport.

Some passengers mentioned experiencing similar issues in the days leading up to the disruption. This raised concerns about the reliability of the Aqua Line, especially so soon after its launch. Commuters rely on the metro system for timely travel, and this technical snag has only added to their anxiety about using the service.

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Mumbai Metro Rail Corporation

The Mumbai Metro Rail Corporation (MMRC) has remained silent on the matter, failing to respond to queries about the incident. This lack of communication has further agitated passengers, who expect transparency from service operators. They want to understand the reasons behind the delays and what measures are being taken to prevent similar occurrences in the future.

The Aqua Line stretches 12.69 km, connecting Bandra Kurla Complex to Aarey Colony along JVLR. This line enhances connectivity to key locations, including Mumbai’s domestic and international airports. By Tuesday night, officials reported that over 20,000 passengers had already used the service since its launch on Monday. The line was anticipated to significantly ease traffic congestion in the bustling city.

However, with this latest incident, the initial excitement surrounding the Aqua Line has quickly turned into frustration. Passengers worry about relying on a service that is already facing operational issues. Commuters are looking for consistent and reliable travel options, especially during peak hours when traffic is heaviest.

Also Read: It’s Crap, Lots Of Technical Issues; Popular Instagram Account Shares 1st Impression Of Mumbai Metro Line 3

The delay also raised questions about the overall readiness of the Aqua Line before its launch. Many commuters expected a smooth rollout, given the extensive planning and investment that went into the project. It is essential for metro services to maintain high operational standards to meet passenger expectations.

Cover Image Courtesy: Wikimedia Commons

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First Published: October 09, 2024 4:22 PM