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“Unless Matter Of Life & Death, Avoid Air India,” Says Man Claiming Airline Ruined His Bali Trip Due To Delays & No Alternate Flight

An Air India passenger slammed the airline for no proper assistance from ground staff.

by Shreya Ghosh
“Unless Matter Of Life & Death, Avoid Air India,” Says Man Claiming Airline Ruined His Bali Trip Due To Delays & No Alternate Flight

One of the most asked questions in the aviation industry currently is: “Why are flights getting delayed and cancelled to such a major extent?” Considering the uptick in flight disruptions worldwide, this looks like a never-ending obstacle that needs to be resolved ASAP. Recently, a passenger travelling with Air India faced a major problem due to flight delays and other reasons.

Passenger Slammed Air India On X

Taking to X, Harshad Gupta (@harshad0406) shared his horrible experience of flying with the airline and all the inconvenience he and his travel partners had to face.

Harshad ranted about how the airline almost spoiled his vacation. According to the scheduled flights, his journey was supposed to begin from Mumbai to Ahmedabad and then travel to Ho Chi Min City and lastly, reach Bali. Meanwhile, he also had a layover of six hours in Ahmedabad. The mishaps began with Air India delaying the flight by six hours as they did not have sufficient crew.

While he and other passengers were waiting to board the delayed aircraft, ground support informed them that they would land in Ahmedabad before 9 PM. Unfortunately, they later came to know that the flight could “fly at midnight.” As Harshad and his travel partners had flights to catch, they booked tickets to reach their destination on time.

While Harshad understood that delays due to unforeseen adverse weather conditions are not in the hands of airlines, he pointed out that they should not give false promises to passengers waiting to board planes. Though flyers asked the manager about the extent of the delay and whether they should arrange alternatives, there was no definite response.

Also read: Passenger Slams Air India For Delaying Assistance To Find Her Lost Wallet Carrying Cash & Gold; Airline Responds

What Was The Manager’s Reply?

The manager responded to their confusion stating that the airline would put passengers on another flight “only if the current flight is delayed by more than 2 hours.” Later, flyers got to know about the increase in delay and an alternate flight was unavailable at that moment too.

Slamming the airline, the X user suggested Netizens avoid Air India “unless matter of life and death.” He further added that all other flights faced delays too. Also, he called the support team pathetic.

Also read: Mumbai: Stampede-Like Chaos Reported At Air India Colony After 25,000 Aspirants Rush For Walk-In Interview

It has been 2 weeks since this incident. However, Harshad did not receive his refund.

Have you travelled with Air India before? If yes, do share if you have had similar experiences.

Cover Image Courtesy: Wikimedia Commons, X/ harshad gupta (@harshad0406) 

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First Published: July 28, 2024 4:02 PM