The parents of a minor girl sued Vistara Airlines in Delhi High Court for ₹2.7 crore for causing second-degree burns to their child. The parents claimed the airline staff spilt a hot beverage on their daughter’s legs during their flight from Delhi to Frankfurt. Due to this incident, the Delhi High Court has now called Vistara Airlines to appear in the court for the same.
10-YO Child’s Parents Sue Vistara For Spilling Hot Beverage On Daughter & Causing 2nd Degree Burns
@airvistara air hostess causes 2nd degree burn to 10 year old on flight to Frankfurt.
An unfortunate accident poorly handled . Vistara hostess didn’t apologize , captain or crew members didn’t apologize . After basic first aid on flt my daughter and I were left in an ambulance— Rachna Gupta (@GuptaRachna76) August 12, 2023
A report by LiveLaw, stated that the Delhi High Court has asked Vistara to appear in the court in response to a plea by the parents of the 10-year-old child who faced second-degree burns after an airline staff spilt a hot drink on her legs. Vistara is asked to file a written statement within 30 days of receiving the summons. The case is scheduled for March 21, 2024, for completion of pleadings.
My daughter, Tara, and I were traveling from Delhi-Frankfurt. She asked one of the @airvistara hostesses for a hot chocolate. The hostess arrived with two cups of hot beverages on a tray. While opening the service tray, one of the cups spilled on my kid.
— Rachna Gupta (@GuptaRachna76) August 18, 2023
This incident happened on August 11, 2023, on a Vistara Delhi-Frankfurt flight. Rachna Gupta, the aggrieved’s mother took to X (formerly Twitter) to share a series of posts about the untoward incident. She informs that she was travelling with her daughter, Tara. The daughter asked a flight attendant for hot chocolate. While opening the service tray, one of the cups of hot chocolate spilt on the 10-year-old child, who was watching a movie.
Also Read: Come 2024, Vistara Plans To Increase Frequency Of Flights From Mumbai To Singapore & London
Airline Sued For ₹2.7 Crore In Delhi High Court
The extremely hot beverage caused second-degree burns to the child, scalding her legs. Furthermore, the angry mother slammed the Vistara crew for lacking basic first-aid knowledge. They didn’t tend to the matter appropriately. Moreover, she states the flight attendant, captain and even crew members didn’t apologise. After deboarding, the mother took her child to an ambulance at her own expense. She had to navigate German medical emergency services without any help.
After deboarding, I had to carry my kid in an ambulance for her medical needs, at my own expense. @airvistara and the crew members left us stranded in a foreign land. They also failed to assist with our left-behind luggage, leaving my friend to spend 5 hours managing it.
— Rachna Gupta (@GuptaRachna76) August 18, 2023
The family used Vistara for a sum of ₹2.7 crores for the serious medical injuries and mental anguish caused. Meanwhile, what do you think about this incident, have you also faced a similar situation where an airline staff spilled food on you?
Also Read: Vistara To Soon Launch Pune-Dubai Flights &Here’s All About It
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