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Woman Claims Air India Didn’t Load Her Luggage On US-Bengaluru Flight; Says, “It’s Been 36 Hrs & Still No Delivery Estimate”

Air India luggage

A woman took to X (formerly Twitter) to lash out at Air India for forgetting to load her luggage on the US-Bengaluru flight. As per her claim, the airline “never loaded” her suitcase on the plane. She then went on to mention that she had to try “40 times” to reach Air India and despite that, they still have not given her a delivery estimate. Read on to know more.

Woman Claims Air India Did Not Load Her Luggage On US-Bengaluru Flight

Pooja Kathail boarded a direct Air India flight from San Francisco to Bengaluru. She arrived in India and even had a wedding to attend in Bengaluru during her stay. However, as per her X (formerly Twitter) post, Air India did not load her luggage on the flight and she ended up without any clothes for the wedding she had to attend!

As per her post, Air India “never loaded” her luggage on the aeroplane and she could only get through their customer care after trying to reach them around “40 times.” She then mentioned that despite being 36 hours, the airline failed to give her a delivery estimate. Furthermore, she said that she had a wedding to attend on July 9 but she didn’t have any clothes fit to wear as her luggage was still missing.

Air India apologised and responded to the post. They asked for all the necessary details to investigate the matter and help her further. However, as per Pooja Kathail’s latest tweet, they still have not updated her about her luggage status. Air India responded again and said that their team is looking into the matter and needs a little time “to gather the necessary information and provide an update.”

Also Read: Chef Saransh Goila Shares How His Parents’ First Business Class Experience Was Ruined With Air India; Netizens: Never Ever Ever Fly Air India

Netizens React & Share Their Two Cents

Image Courtesy: Canva

You cannot miss out on the comments section of this post. Some people shared their own experiences with Air India while others took a dig at the airline with sarcastic comments. From the looks of it, losing passenger luggage is quite common for Air India.

Someone even shared an “Airline losing most luggage right now” list in the comments and Air India topped that list! It is to be noted that the source of this list is unknown.

Seeing how many people and routes depend on Air India, such casual behaviour and repeated complaints are truly concerning. The airlines need to streamline their priorities and make sure that passengers don’t suffer. Share your thoughts on this in the comments
section.

Cover Image Courtesy: Wikimedia Commons

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