Ordering groceries, medicines, and sundries has become a piece of cake. In about 10 minutes to an hour, almost anything we order comes right to our doorstep without us even letting out a bead of sweat. That’s how easy our lives have become. But to make things easier for us, there are people who go through some hardships. Elderly and even specially-abled delivery partners toil day and night to make a living, their plight unbeknownst to customers. Perhaps, things need to change, mused an X user.
X User Wants Delivery Apps To Inform Customers About Elderly Or Specially-Abled Partners
Abhay Singh, an X user, revealed an encounter with a Blinkit delivery partner. Singh revealed in his post that he met a deliveryman who had to climb two floors of his building. When the delivery partner handed over the parcel, Abhay realised that he was an old man. And he was struggling to keep up pace with his demanding life. The X user instantly felt guilty that the elderly man had to ascend two flights of stairs to deliver the parcel.
That’s when Abhay Singh mulled over the need for quick e-commerce apps to let delivery partners flag their age and disability. Moreover, if they do so, the app can urge customers to come to their apartments and homes and receive their parcels. Abhay Singh’s post garnered over 628.7K views and over 600 comments. Many Netizens recounted their experiences with elderly delivery personnel.
Tech Needs To Make Space For More Empathy
An X user, Madhur, shared that he never asks delivery partners to climb the stairs at his home. If he stays in a place without a lift, he himself descends the stairs to collect his order. Also, he stresses on tipping delivery partners. Vineeth Naik also pointed out the need for customers to collect their orders themselves if their building doesn’t have an elevator.
Ankur recounted meeting a delivery man who was specially abled. He was hard of hearing and expressed himself through sign language. That’s when this X user also wished for delivery apps to add persona details, which would be handy to ensure kindness and safety in all situations. Many Netizens agreed with Abhay that there should be a system in place for customers to understand the plight of delivery partners to instil more empathy for them.
We hope that quick commerce delivery platforms take this into account, and there could be changes to bring empathy to tech.
Cover Image Courtesy: Internal
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