What is happening in the aviation industry? We are coming across shocking incidents and unusual news probably every other day. From passengers assaulting co-passengers to flyers misbehaving with cabin crew, such episodes are increasing and it’s concerning! This time, an Air India Express staff member was allegedly attacked by an unruly passenger at Mumbai airport. What led to this frightening incident? Let’s find out.
A 23-Year-Old Passenger Assaulted An Air India Express Staff
The 23-year-old unruly female passenger suddenly attacked an on-duty staff member of the airline on September 1. An argument began between them as the airline staff asked the passenger to wait for some time while boarding. According to a report by The Times of India, she assaulted the woman staff as she was notified to wait in line.
The staff was working on the check-in process for another flyer. Though the female passenger selected priority boarding, she was asked to wait. She started arguing with the staff about this and even became abusive and attacked the Air India Express staff.
A spokesperson of the airline released a statement on Tuesday. According to the statement, the passenger misbehaved with the Air India Express ground operations partner’s staff member at Mumbai airport on September 1. The Duty Manager swiftly informed CISF about the incident. The unruly female passenger was handed over to the police following the Standard Operating Procedures.
The Airline Responded To Incident Reported On Sunday
While a passenger being asked to wait for some time is usual, turning abusive for this is very unusual. Though the flyer opted for the priority boarding process, the staff member could not assist her at that moment as another passenger was going through the check-in process to catch a flight.
After the news broke out, Air India Express stated that the airline reiterates its zero-tolerance approach to any kind of behaviour that jeopardises the safety and well-being of its guests and employees. The airline’s zero-tolerance approach is for its partners as well.
The scary episode concerning the airline staff that unfolded on Sunday at Mumbai airport was very unexpected. What are your views on this news?
Cover Image Courtesy: Wikimedia Commons
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