The city of Delhi is engulfed in dense fog during winter and it has become a problem for flyers. Air India has taken preemptive measures to prevent travel disruptions for passengers travelling to and from Delhi IGI Airport as winter envelops the city in thick fog. They have launched a FogCare Programme for passengers—here’s all about the Air India programme.
Air India FogCare Programme
Over 100 aircraft were delayed at Delhi Airport Thursday, indicating possible problems throughout the winter months. The airline stated that customers can cancel or reschedule their reservations at no additional cost in case of significant fog delays throughout the winter season.
This programme is an extension of last winter’s FogCare effort. Further, it demonstrates Air India’s dedication to putting passenger convenience first, especially during inclement weather.
Air India recognises the difficulties caused by foggy weather and strives to give passengers who are afflicted hassle-free options. The integrity of the FogCare project was emphasised by Rajesh Dogra, Chief Customer Experience Officer at Air India, who said that it is an honest attempt to limit annoyance to travellers whose flights are likely to be affected by fog. Moreover, it will support the integrity of the network schedule.
Also Read: Delhi-NCR Covered With Thick Fog As Temp Drops To 7℃; 110 Flights, 25 Trains Face Delay
Ticket Cancellation & Rescheduling
Air India will provide proactive help and simple choices for ticket cancellation or rescheduling. And without additional fees to passengers affected by delays caused by fog.
Through flight-specific advisories, passengers on affected flights will be alerted in real-time about any potential delays. By launching this programme, Air India hopes to improve passengers’ overall experience and show that it is dedicated to resolving the particular difficulties brought on by winter fog.
Following a few nationwide airport delays, social media has been a hive of activity with footage of passengers screaming at ground crew demanding their rights. Delays can occur for a variety of reasons, including bad weather, a lack of staff, and a scarcity of aircraft. For this reason, the Ministry of Civil Aviation has released recommendations for passenger compensation.
The airlines reimbursed almost 2.69 lakh passengers for delayed flights, 40,000 for cancellations, and 1,231 for being refused boarding.
Comment below and tell us if you have ever had your flight cancelled at the last minute.
Cover Image Courtesy: Wikimedia
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