Dubai has been introducing Robots as simple as we witness the launch of new dishes in restaurants on a daily basis. But we ain’t complaining as we get the benefits of these new introductions. The recent launch of Robots is in the smart customer happiness centre. Now Emiratis and residents can benefit from these smart centres in Al Manara and Al Kifaf opened by Dubai RTA.
New Smart Customer Happiness Centers By Dubai RTA
As part of a larger initiative to increase accessibility to services in line with the UAE’s digital government policy, Dubai RTA has officially opened these 2 centres. The two centres provide seamless computerised client services using smart technology without the need for human contact, thus increasing customer satisfaction.
The RTA’s goal to develop these facilities into completely smart and hybrid centres includes the transformation of the customer happiness centres in Al Manara and Al Kifaf into smart centres. This is in line with the Services 360 vision of the Dubai Government.
The plan is to close down centres. According to the proposal, the Al Twar Customer Happiness Centre will be converted into a smart centre in Q1. While the Umm Ramool Customer Happiness Centre will be transformed into a hybrid centre in 2024. Additionally, a transition to hybrid centres is planned for Deira and Al Barsha customer satisfaction centres in 2025.
Also Read: Dubai RTA Has Announced A Brand New Platform To Monitor Bicycles & E-Scooters!
What Are The New Features?
A number of outlets are available at Al Manara Centre, including smart kiosks, a website, smart apps, service consultants, and video chat. The centre saw a wide range of enhancements, including a rise in operating efficiency and a jump in service offerings from 72 to 239. By the end of this year, the centre is expected to conduct 45,000 more transactions than it did in 2022 when it received 23,000.
The objective is to advance customer service by facilitating simple access to services and interactive engagement with RTA call centre professionals via video chat technology. This will guarantee the provision of immediate assistance as well as support and guidance from service advisors using dedicated platforms. This helps provide clients with outstanding services that delight them and improve their overall interaction across all channels.
Cover Image Courtesy: Dubai Media Office