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From Fungus Smell To Unwashed Cups, Author Shares His Disappointing Experience At Cafe Coffee Day In Gurugram; He Says, “CCD Is Dying”

Having no other option, author Manoj Arora paid an additional ₹100 for a large coffee at CCD.

by Vrinda Arora
From Fungus Smell To Unwashed Cups, Author Shares His Disappointing Experience At Cafe Coffee Day In Gurugram; He Says, “CCD Is Dying”

Every other day, we witness a social media post that goes viral in which someone shares a fairly unsatisfactory experience at a well-known company, whether it be in the food, fashion, or transportation sectors. One such disappointing experience at Cafe Coffee Day (CCD) came to light. When author Manoj Arora wrote about his disappointing experience at CCD in Gurugram, it caused a social media uproar that raised concerns about CCD’s deteriorating standards and poor customer service.

Author’s Disappointed Experience At Cafe Coffee Day

Manoj Arora posted about his experience on X, a social media platform that received over 306K views. He explained in a lengthy tweet that he went to a CCD shop close to the exam centre where he dropped off his daughter for the Common Admission Test (CAT) in Gurugram. He was writing in the café during the waiting hours but was left feeling frustrated.

Although there was a “fungus smell” at the café, the author didn’t voice any complaints. When he asked for a small cappuccino, he was informed that there were only large takeout cups available. Additionally, he asked for a ceramic cup because he intended to drink the coffee inside CCD, but the staff refused, stating that all of the cups were not cleaned because of a water shortage. Glasses for other drinks had similar problems.

Manoj even asked if he could get a small cup of coffee in a large cup but was again faced with disappointment as the staff denied him due to inventory concerns. Having no other option, he paid an additional ₹100 for a large coffee. ‘CCD is dying,’ he said, sharing his experience. Subsequently, CCD replied to his tweet that they make every effort to guarantee a positive experience and requested Manoj’s phone number so that he could get in touch with their staff.

Also Read: No Need To Head To Dubai As FIX Chocolatier’s Viral Kunafa Chocolate Is Finally Here in Abu Dhabi!

Netizens Reaction To CCD’s Poor Services

This incident sparked a conversation among users on social media about the condition of cafés and their experiences in India, with users complaining about excessive prices and subpar methods of management. Check out their reactions.

Also Read: Zepto Cafe, Delivering Snacks & Beverages In 10 Min, Plans To Launch 100+ Cafes Each Month Across India

Once at the forefront of India’s café culture, Café Coffee Day is now dealing with a rise in competition and shifting customer demands, which frequently results in social media complaints.

Cover Image Credit: Wikimedia Commons & X/@manoj_216

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First Published: November 27, 2024 2:20 PM