A global Microsoft outage has started affecting airline services in India, with passengers facing flight disruptions and difficulties reaching airline customer support. The disruption has particularly impacted operations at Delhi’s Indira Gandhi International Airport, where SpiceJet cancelled three flights and delayed two others on Friday morning, November 13.
Microsoft Outage Disrupts Airline Services In India
According to NDTV, the cancelled SpiceJet flights included services from Delhi to Pune, Leh and Mumbai. Two other flights, operating from Delhi to Darbhanga and Delhi to Mumbai, were also delayed due to the Microsoft-related glitches.
While SpiceJet reported flight cancellations and delays, other airlines have also issued advisories following the global outage.
Service Advisory
Due to a global Microsoft service disruption, our email support services are currently impacted, and we may not be able to receive your emails.
All other support channels remain available. For any urgent assistance, please reach out to 6E Skai through our website or mobile app.
We regret the inconvenience and appreciate your patience and understanding.
— IndiGo (@IndiGo6E) November 13, 2026
IndiGo said its email support services had been affected and that it might not be able to receive emails from customers. The airline has asked passengers requiring urgent assistance to reach out through its virtual assistant, 6E Skai, available on its website and mobile application. Its other customer support channels remain operational, and flight operations have been reported as unaffected.
Akasa Air has also informed passengers about delays in its email support services and advised them to keep checking flight-related updates.
Air India, meanwhile, has said that its flight operations and communication channels remain unaffected. The airline has temporarily rerouted its email traffic to ensure that customer messages continue to reach it without interruption.
Delhi Airport has also issued an advisory asking passengers to check their flight status with their respective airlines before leaving for the airport. Travellers have been advised to stay updated about any changes to their schedules.
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Latest Update On The Microsoft Outage
The global disruption began affecting Microsoft services on Thursday, November 12, with users reporting problems accessing Outlook, Teams and other Microsoft 365 applications.
Microsoft has confirmed that it is investigating the issue. The company identified unexpectedly unavailable servers as a key factor behind the disruption, which led to increased pressure on the remaining infrastructure.
In its latest update on Friday, the company said that the changes it had applied to improve services were not working as expected. It is now exploring alternative ways to restore capacity and bring affected services back to normal. Microsoft has not provided a confirmed timeline for a complete resolution.
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For now, passengers travelling from Delhi are advised to check directly with their airlines for the latest flight updates before heading to the airport.
Cover Image Courtesy: Canva Pro/structuresxx (representative image)
FAQs
What caused the global Microsoft outage on November 12, 2026?
Microsoft traced the disruption to several servers becoming unexpectedly unavailable after failing automated health checks. This placed additional pressure on the remaining infrastructure and caused connectivity issues.
Has Microsoft fixed the global outage?
As of November 13, Microsoft was still working to restore affected services. Some regions reported partial recovery, but the company said its initial recovery measures were not working as expected and it was exploring alternative solutions.
Which airlines have been affected by the Microsoft outage?
SpiceJet, IndiGo and Akasa Air have reported disruptions. Air India has said its flight operations remain unaffected.
