Air Travel Complaints To DGCA Neared 98% Of Last Year’s Total In Just 6 Months Of 2025

The Indian aviation sector is under increased scrutiny right now. Latest data reveals a surge in passenger complaints and aircraft technical issues. As per Civil Aviation Minister Rammohan Naidu, till June 2025, the civil aviation regulator Directorate General of Civil Aviation (DGCA) received nearly 98% of the total complaints recorded in all of 2024.

Air Passenger Complaints To DGCA Soar In 2025

According to Hindustan Times, DGCA recorded nearly 3,925 complaints from air passengers till June 2025. This is almost 98% of the total complaints that the civil aviation regulator received (4,016) in the entire year of 2024. The data was shared by Civil Aviation Minister Rammohan Naidu in the parliament on Monday.

He revealed year-wise data on complaints received by DGCA since 2021-22. Data shows that nearly 4,016 complaints were filed by air passengers in 2024, 5,513 in 2023, 3,783 in 2022, and 4,131 in 2021. In comparison, DGCA received about 3,925 complaints in just the first six months of 2025.

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A Spike In Reported Technical Glitches In Aircraft

Besides passenger complaints, DGCA also reported a surge in the number of technical defects in aircraft in 2025 so far. Data shows that as of June 2025, technical defect reports have already reached 43% of the total recorded in all of 2024. Nearly 183 defects have been reported till June 2025, which is significantly higher than the 421 reported in 2024 and 448 in 2023. In 2021, the number of reported defects was 514, and in 2022, it was 528.

The Aviation Minister stated that all aircraft operators have systems in place to ensure that every defect is documented, investigated, and appropriately addressed. They can be reported by the flight crew or observed by the maintenance team. Serious defects are immediately reported to the DGCA.

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