The much-anticipated Mumbai Metro Line 3 became fully operational on October 9 after Prime Minister Narendra Modi inaugurated it. However, the excitement soon faded when the new underground line ran into major issues on its very first day. The problem? A lack of mobile network connectivity at underground stations made it difficult for commuters to buy tickets.
Mumbai Metro Line 3 Faces Backlash On Its First Day
Mumbai Metro Line 3, also known as the Aqua Line, is now used by over 1.5 lakh commuters daily to travel between Jogeshwari and Cuffe Parade. It was among the city’s most anticipated metro projects, with each station designed with modern architecture and utmost attention to detail. This metro line is also the city’s first fully underground metro route, connecting Aarey in the north to Cuffe Parade in the south and linking key business districts across the city.
But soon after its launch, the metro faced backlash from commuters. As per a report by Mid-Day, the underground network has no mobile connectivity, causing major inconvenience to passengers. Commuters were unable to access digital ticketing apps, which became useless without an internet connection. Many passengers were forced to rely only on cash transactions, leading to long queues and frustration amongst them.
X user @TheShivrajRoy also voiced the same concern on social media. He suggested that commuters book their tickets in advance or carry their NCMC card or cash.
Commuters Express Frustration
A commuter, Vanshika Patel, told Mid-Day that getting a ticket was difficult due to the lack of mobile network, especially for those who didn’t have cash. She pointed out that many Mumbaikars rely heavily on digital payments and often carry only large-denomination notes. This made it harder to receive change for ticket purchases.
Another commuter shared that he carried a ₹200 note and had to rush to the road to find a shop willing to provide change. While Mumbai Metro Line 3 offers free Wi-Fi, several users reported that it doesn’t work on certain devices, including iPhones. Some passengers said they managed to buy tickets through the Mumbai One app, while others used their National Common Mobility Card to avoid such issues.
A Mumbai Metro 3 spokesperson denied any shortage of cash at the metro stations. He also added that full network connectivity will be available soon, and Wi-Fi will be provided at all stations to ensure smooth digital access for commuters.
Also Read: First Look Of Mumbai Metro’s Cuffe Parade Station Out; All About South Mumbai’s First Metro Line
We hope the issue is resolved soon. Until then, daily commuters on Mumbai Metro Line 3 are advised to carry cash in small denominations to avoid facing such problems again.
Cover Image Courtesy: Public Pulse/ X
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