In a heartwarming display of customer care, IndiGo’s ground staff at Dimapur Airport in Nagaland won the internet’s praise for their thoughtful act. A video, shared on Instagram by passenger Gloria Sangram, went viral showcasing the Indigo staff’s ingenuity in protecting passengers from the rain by creating an umbrella path.
IndiGo Staff Creates Umbrella Path For Passengers
The clip depicts a line of IndiGo staff members, each holding an umbrella aloft. Together, they create a sheltered walkway, ensuring passengers remain dry as they disembark from the terminal and board their waiting bus. This simple yet effective solution highlights the staff’s dedication to passenger comfort and safety, even during unexpected weather conditions.
Social media users have been lauding the IndiGo staff for their initiative. The video has garnered significant attention, with viewers commending the team for going above and beyond their call of duty. This gesture of kindness exemplifies exceptional customer service and has resonated with many travellers.
Innovation Beyond The Terminal
IndiGo’s commitment to passenger well-being is evident in this heartwarming act. By taking the initiative to create a makeshift shelter, the staff ensured a smooth and stress-free travel experience for their passengers. Such acts of kindness not only leave a positive lasting impression. It also sets a high standard for customer service within the airline industry.
While larger airports often boast covered walkways, smaller regional airports may lack such infrastructure. IndiGo’s quick-thinking staff effectively addressed this by utilising readily available resources – their umbrellas – to shield passengers from the downpour. This innovative solution demonstrates a commitment to passenger comfort that extends beyond the confines of the terminal building.
The viral video serves as a reminder of the small gestures that can make a significant difference in the travel experience. The act of kindness displayed by the IndiGo staff has garnered much deserved praise. It highlights the human element that continues to play a vital role in the airline industry.
Cover Image Courtesy: @gloria.sangtam/ Instagram
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