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Mumbai Woman Claims Her Mother Was Robbed On An IndiGo Flight; Airline Refutes Claims

Mumbai-based Trisha Shetty shared on X that her mother was helped by other passengers when her bag was robbed on an IndiGo flight.

by Vrinda Arora
Mumbai Woman Claims Her Mother Was Robbed On An IndiGo Flight; Airline Refutes Claims

Mumbai-based The NGO SheSays’s founder, Trisha Shetty, has stated that her mother was robbed on an IndiGo flight and blamed the airline’s staff for handling the incident improperly. Sharing the incident on social networking platform X, Shetty accused the IndiGo team of failing to assist her mother in submitting a complaint.

IndiGo Flight Staff Slammed For Not Being Helpful

On X, Trisha shared the details of the incident and mentioned that it occurred on flight 6E 17. She explained that her mother’s handbag was placed in the overhead compartment by the cabin crew. Furthermore, she stated how another passenger tried to steal the bag while her mother was asleep. The airline staff failed to offer assistance despite so many complaints from fellow passengers.

In her post, she tagged IndiGo6E and explained the whole incident. She added that her mother woke up, fortunately, as another passenger was attempting to replace her bag. Additionally, she said that the IndiGo staff was attempting to justify the theft and declined to help her lodge a complaint. In the following thread, she added that a fellow passenger supported her mother, and that’s how she got her stuff back. Trisha expressed how deeply troubling this situation was and that the crew handled it quite terribly.

Furthermore, IndiGo addressed this matter and gave the client the assurance that the crew expeditiously resolved the issue and verified that nothing was missing. The crew acknowledged that the passenger may lodge a formal complaint when she arrived, but they respected her choice to drop the subject because she had a connecting flight. Security personnel are stationed close to the plane to help passengers if necessary, according to IndiGo.

Also Read: IndiGo Refunds Ticket, Expresses Regret To Passenger Who Suffered Serious Injury After Slipping On The Ramp

Netizens’ Reactions To This Situation

On social media, many people showed their support for the IndiGo traveller. While some people shared their own traumatic incidents with IndiGo, others criticised the airline’s service. Let’s check out some reactions.

Also Read: IndiGo Featured On ‘World’s Worst Airlines’ List; Airline Refutes Findings

Have you ever faced any such issue with IndiGo?

Cover Image Credit: Wikimedia Commons & X/@TrishaBShetty

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First Published: December 09, 2024 1:04 PM