“No Full Refund, IndiGo Deducted ₹8,000 After Flight Cancellation,” Claims Man; Airline Responds

Due to restricted air space in several airports across North and West India recently, Indian airlines were forced to cancel hundreds of flights. Keeping in mind the circumstances, the airlines offered rescheduling and full-refund options to the customers. However, an IndiGo customer shared that he was not offered a full refund, and was charged with hefty cancellation charges after his flight was cancelled recently. Scroll on to know more.

No Full Refund, IndiGo Charged ₹8,000 After Cancelling Flight, Claims X User

Anjush Bhatia took to social media platform X to share that IndiGo, reportedly, deducted nearly 80% of the ticket fees while offering a refund after cancelling a flight due to the tensions at the border. In the post, he accused the airline of “blatant thuggery” for charging him almost ₹8,000 as “Airline Cancellation Charges” after his Chandigarh to Mumbai flight was cancelled recently.

@IndiGo6E this is blatant Thuggery !!!

the flight was cancelled on account of India-Pakistan tensions and you have the audacity to deduct 80% of the fees !!!

other airlines have refunded nearly 100% of the fares @Ministry_CA is this allowed ?@JM_Scindia @HMOIndia pic.twitter.com/f3xAnRp9d4

— Anjush V Bhatia (@AnjushBhatia) May 12, 2025

He claimed that most airlines are offering 100% refunds, seeing the extraordinary circumstances of the flight cancellations. Sharing a screenshot of the refund processed to his account, it showed that he only received ₹2,050 as a flight cancellation refund. In the breakdown of the refund, it showed that IndiGo charged ₹8,111 as cancellation charges and another ₹300 for the “Cancellation Service Fee”.

Also Read: ‘Keeping Safety In Mind’, Air India & IndiGo Cancel Flights To These Cities; Issue Travel Advisory

Airline Responds To The Claim

The man was charged roughly ₹10,000 for the flight tickets and on getting a refund of ₹2,050, he was clearly irritated. He tagged the Ministry of Civil Aviation and other concerned authorities to know if this was fair and allowed. IndiGo soon responded to the post and said that a “full refund” for the ticket had been processed from their end.

They replied and said, “Following our interaction, we’d like to reassure you that the full refund for your booking has been processed from our end. Based on the screenshot shared, it appears the information pertains to your travel agent’s platform. We kindly request you to reach out to them directly for assistance in claiming the refund. Thank you for your understanding.”

Also Read: Air India Introduces Screen-Free Audio Stories For Kids On Flights

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Cover Image Courtesy: Wikimedia Commons & X/AnjushBhatia