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“Passenger Safety Is A Joke To Uber,” Says Delhi Man After Driver Asks For Extra Money & Gets No Help From App’s SOS Feature

A Delhi man took to X (formerly Twitter) to share an unsafe travel experience of his wife on an Uber cab where even the SOS button failed to help.

by Tashika Tyagi
“Passenger Safety Is A Joke To Uber,” Says Delhi Man After Driver Asks For Extra Money & Gets No Help From App’s SOS Feature

alApp-based ride-hailing services like Uber and Ola have become such an integral part of our lives that thinking about life before them is almost impossible! However, their convenience can’t overshadow the fact that they have also raised safety concerns for their passengers in recent times. A Delhi-based man took to X (formerly Twitter) to share a distressing incident involving his wife and an Uber driver. According to the post, the cab driver was trying to overcharge the lady by asking for more money. As she felt unsafe, she attempted to press the SOS button on the cab which did not work.

Delhi Man’s Horrible Uber Experience Raises Concerns About Safety

X (formerly Twitter) user, Gajender Yadav posted about his wife’s horrible experience with Uber. In a detailed post, he explained how an Uber driver tried to ask his wife for an extra ₹200 just a few minutes after the ride started. Feeling unsafe, she pressed the SOS button but no help came her way! The man posted about the entire situation on social media. He mentioned that even after two days (at the time of posting), Uber has yet to respond to the SOS call.

He mentioned the driver’s name and cab number and asked Delhi people to avoid taking the cab. This post has garnered a lot of attention and the company is facing a lot of backlash for their lack of response. Seeing all the criticism online, Uber finally reached out and assured them that they had suspended the driver and were taking action against him. Uber also released an official statement countering the claim that the SOS button is managed by a third-party. According to the company’s spokesperson, Uber has an in-App SOS button, which connects you to local law enforcement authorities, when pressed.

In a follow-up tweet, Gajender mentioned how his post wasn’t about the extra ₹200. He wished to make a point about why the conversation about the money was initiated by the driver in the first place. Also, he wanted to highlight how Uber’s SOS button didn’t seem to work in an emergency. He even called out people who tried to blame him for the suspension of the driver by Uber.

Gajender also posted an important safety update about the SOS button installed in Uber cabs. He shared a safety helpline number of Uber to reach out to the company’s Safety Department in case there is an issue with the cab button.

Also Read: From Prasad To Ukulele, Delhiites Forgot These Unique Items In Their Uber!

Netizens Furious & Share Bad Experiences With App-Based Cabs

Uber driver Delhi
Image Courtesy: Canva

Gajender’s post has attracted a lot of attention. Hundreds of people have posted about Uber’s poor services and customer care in the comments. From safety issues and driver’s horrible behaviour to rising fare charges, people had a lot to complain about. Here are some comments you cannot miss.

People have started going back to normal taxis or have already switched to alternatives to avoid any troubles.

This is really concerning and the company needs to look into this immediately.

SOS buttons that don’t work and customer care that responds after social media backlash – Uber is really making people question their safety measures. Let us know your two cents on this case in the comments.

Cover Image Courtesy: Canva & X/@imYadav31

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First Published: April 23, 2024 6:40 PM