What are some of the biggest inconveniences passengers face while travelling on flights? Among all kinds of obstacles and issues, two of the major concerns are flight delays and cancellations. Every time we open social media, we see hundreds of flyers complaining about airlines changing flight schedules, sometimes even without prior notice. This time, frustrated passengers ended up suing Delta Air Lines. But why?
Recently, Passengers Sued Delta Air Lines
Do you remember the major worldwide tech outage reported in July? Thousands of flights were cancelled and delayed due to the global tech disruption. Following all those inconveniences and unforeseen cancellations and postponement of many scheduled departures from airports around the globe, a massive issue emerged between Delta Air Lines and its passengers. Many flyers who were supposed to catch a few of the cancelled flights directly sued the airline.
The reason behind this surprising decision is quite concerning. Passengers complained that the airline allegedly refused to offer refunds for the flight delays and cancellations during the tech disruption in July. Delta Air Lines was not the only company to face major disturbances because of the outage. It affected companies worldwide and ceased the proper flow of operations for quite a long time.
People were seen waiting at the Hartsfield-Jackson Atlanta International Airport to board their flights and reach their destinations. It was a major chaos with everyone feeling confused, getting frustrated, and losing their calm with no easy solution to escape. Amid all this turmoil, the airline could not manage to recover from this worldwide outage, as stated in the lawsuit. According to a report by CNN, the airline refused to provide automatic refunds, stay options, transportation vouchers, and meals. In fact, passengers had to spend their money on any kind of expenditure.
More About The Shocking Incident
According to a report by Deccan Herald, the class action lawsuit was publically stated in the Atlanta Federal Court on Wednesday. The plaintiffs stated their complaints regarding the airline’s response to refund requests. The lawsuit added how the airline offered a voucher worth $100 for the next flights when a passenger requested a refund for a cancelled flight ticket and all the expenses.
Also read: Delta Flight Makes Emergency Landing At JFK Airport As Passengers Were Served Spoiled Food On Flight
What are your views on this incident?
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