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Ricky Kej Calls Out Air India For Repeated Business Class Downgrades & Rude Staff; Says, “Give 100% Refund Or I Will Take Legal Action”

His public complaint highlights recurring issues with the airline's customer service.

by Mallika Khurana
Ricky Kej Calls Out Air India For Repeated Business Class Downgrades & Rude Staff; Says, “Give 100% Refund Or I Will Take Legal Action”

Airlines often find themselves under the microscope for their treatment of passengers and the quality of service they provide. The latest incident to grab attention involves Air India, where Ricky Kej, the Indian-American music composer and three-time Grammy award winner, recently took to X (formerly known as Twitter) to express his frustrations over a significant inconvenience caused by the airline. Here’s what happened:

Air India Under Fire For Repeated Downgrades

Ricky Kej shared his experience on social media, recounting an unsettling series of events. Despite booking and paying for a Business Class ticket from Mumbai to Bengaluru, he was informed at the departure gate that he had been downgraded to Economy Class without any prior notice or a clear reason. To add insult to injury, the staff at the gate were reportedly rude and unhelpful, refusing to provide a refund or any alternative solutions.

This was not an isolated incident. Kej mentioned that this was the third time in a year that he had experienced such a downgrade with Air India. He highlighted the lack of proper protocols to address such issues, pointing out that there was no immediate refund, alternative flight options, or even a simple apology for the discomfort caused. Instead, passengers were met with rudeness and a high-handed attitude, making the experience even more frustrating.

Given the repeated downgrades and lack of proper response, Kej explicitly requested a full refund for the downgrade, stressing that he should receive a 100% refund for not being provided the service he paid for. He demanded clarity on how, how much, and when he would receive the refund. He also stressed on taking legal action against the airline unless he gets refunded promptly.

In response to Kej’s public outcry, Air India issued a statement on X, apologising for the rude behaviour and requesting booking details via direct message to address the issue. 

Also Read: CT Exclusive: Ricky Kej On Grammy Win, Dinner With PM Modi-President Macron, Bond With Vishal Dadlani, Creepy Fans & More

Grammy Winner Ricky Kej’s Public Complaint Goes Viral

The incident sparked a flurry of reactions from fellow netizens. Many of them shared their own negative experiences with Air India. Comments ranged from surprise that Kej would continue to fly with the airline after repeated issues to outright criticism of the airline’s customer service and operational management. Some users even suggested that Kej take legal action against the airline.

Here’s a glimpse of the reactions:

As of now, Kej has received a call from Air India. However, there has been no substantial update regarding his refund. He also doesn’t receive a reason for the downgrade or the amount he will be refunded. The lack of concrete answers only fuels the dissatisfaction among customers.

Also Read: From Anthony Jeselnik Live To Tribute to Bryan Adams, 7 Exciting Events In Bengaluru In August

Kej’s situation underscores a broader issue within the airline industry. Operational hiccups and inadequate customer service can certainly tarnish a brand’s reputation.

Cover Image Courtesy: Wikimedia Commons and Ricky Kej/X

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First Published: August 03, 2024 11:34 AM