“Thank You Air India For This Wonderful Surprise,” Indian Hockey Player Rani Rampal Slams Airline For Damaging Luggage

Imagine coming back from a nice trip abroad only to find that your suitcases have been damaged beyond repair! Can be quite a sad ending to an otherwise nice getaway, right? Well, that’s exactly what Indian hockey star Rani Rampal experienced with Air India recently! Rani took to X (formerly Twitter) to share the incident and even posted a picture of the broken suitcase. Read on to know more.

Rani Rampal Calls Out Air India For Damaging Luggage; Airline Responds

Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.@airindia pic.twitter.com/xoBHBs0xBG

— Rani Rampal (@imranirampal) October 5, 2024

Padma Shri award winner and Indian hockey player, Rani Rampal recently shared her horrible experience with Air India on X (formerly Twitter). In the post, Rani shared a picture of her broken suitcase and thanked the airlines for the “wonderful surprise.”

Rani Rampal was travelling back to India from Canada with Air India. To her utter shock, when she received her suitcase from the luggage belt, it was broken. In the picture, you can spot a huge crack in the suitcase coupled with several smaller ones. Expressing her disappointment with the airline, she wrote, “This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.”

Dear Ms. Rampal, we apologize for the inconvenience caused. Please DM us your ticket details, bag tag number, and damage complaint number/DBR copy. We’ll take this up.

— Air India (@airindia) October 5, 2024

Air India responded to the post and apologised for the entire ordeal. They even asked for Rani’s details so they could take necessary action. The post has garnered a lot of attention and netizens are asking Rani Rampal to seek compensation or a refund from the airline for this incident.

Also Read: Woman Deplaned From Air India Express Surat-Bengaluru Flight After Reportedly Abusing Crew

Indian-American CEO Shared His Bad First-Class Experience With The Airline

Rani Rampal’s luggage damage isn’t the only incident that has brought Air India under the scanner recently. Just a few weeks back, Indian-American CEO Anip Patel shared his bad first-class experience while travelling from Chicago to Delhi with Air India. According to his social media post, he found a lot of dirt and dust lodged in places. In his caption, he said that “everything looked worn out or broken.”

 

View this post on Instagram

 

A post shared by Anip Patel (@mondayswithmohan)

He called the overall experience “pretty frustrating” and even cautioned people against booking flights with the airline. In a later update, he mentioned that after seeing his video on social media, the airline actually refunded his $6,300 flight ticket (about ₹5.2 lakh).

Also Read: Air India Express Flight From Thiruvananthapuram To Muscat Aborts Take-Off After Suspected Smoke, Passengers Evacuated Safely

Yet another incident calling out the subpar services of Air India! What has been your worst experience with the airline? Let us know in the comments!

Cover Image Courtesy: X/imranirampal