Thomas Cook (India) Limited and its group company SOTC Travel have launched a new Customer Self-Service (CSS) holiday app. This app is designed to simplify the post-booking process for travellers. It is available on both iOS and Android platforms, offering a seamless experience for users.
Thomas Cook India And SOTC Travel Launch Customer Self-Service App
Previously, managing travel bookings after purchase could be tedious and stressful. Customers had to deal with multiple elements, including visas, flights, hotel vouchers, itineraries, and receipts. The new CSS app aims to streamline this process, making it easier for travellers to manage their bookings.
Since its pilot launch in April 2024, the app has been enhanced based on customer feedback and has already achieved a strong adoption rate of 50%.
Mr Rajeev Kale, President & Country Head – Holidays, MICE, Visa at Thomas Cook (India) Limited, highlighted the company’s commitment to providing a seamless customer experience. He described the CSS app as a significant advancement in simplifying post-booking services and noted that the launch, timed with the festive season, aims to enhance the customer experience.
Key Features Of The App
- Comprehensive Booking Details: Users can access complete details of their trips, including flights, hotel reservations, sightseeing schedules, transportation, guides, and meal preferences.
- Instant Accessibility: The app provides round-the-clock access from any location, allowing users to manage their travel plans at their convenience.
- Travel Documentation: Customers can view and download important travel documents, such as flight tickets, visa requirements, hotel vouchers, and insurance details, directly from the app.
- Real-Time Updates: The app includes a visa status tracker, weather updates, and other critical travel information. It helps users stay informed and reduce turnaround time.
- Omnichannel Advantage: The app is compatible with all booking channels, whether customers book online, offline, or through a combination of both.
Mr Daniel D’Souza, President & Country Head – Holidays at SOTC Travel, emphasised that with 75 years of expertise, SOTC has a deep understanding of the Indian traveller. He acknowledged the challenges of the post-booking phase. He explained that the CSS app aims to provide greater comfort and convenience, ensuring a smoother post-booking experience.
This new app reflects Thomas Cook and SOTC’s dedication to enhancing customer satisfaction. It leverages digital solutions to improve travel experiences.
Cover Image Courtesy: Canva (Representative Image), Press Release