Thomas Cook India has launched a WhatsApp calling feature to help customers with their forex queries. It also offers timely voice support to its prepaid card users. Apart from using the other features like downloading statements and checking balance, the customers will now be able to connect directly to their forex specialists for their travel-related queries at any time through a voice call.
Thomas Cook Introduces New WhatsApp Voice Support
Thomas Cook India Limited (TCIL), one of the leading omnichannel travel companies in India known for services like foreign exchange, corporate travel, leisure holidays, visa support and more, has just announced its new WhatsApp calling feature. This service will now allow forex prepaid card customers to connect directly with the Thomas Cook team through a WhatsApp voice call on +91 8879142236, the same number used for its widely adopted WhatsApp bot service. X user @jschanan also shared this on their account, saying that this new feature will provide support to pre-paid card users.
Not just that, this feature is integrated into Thomas Cook’s existing forex WhatsApp bot, which already allows self-service support like checking balances, downloading statements, generating card PINs, and managing card limits and channels. The new WhatsApp voice calling also brings in a key benefit: real-time human support, available globally. Customers can now speak directly to Thomas Cook’s forex specialists anytime through WhatsApp for their international travel queries. It will eliminate the need to get a local SIM card or dial international toll-free numbers.
Also Read: Travelling Abroad? Discover The Benefits Of Forex Cards And The Best Options For Indians!
Strengthening Forex Services For Customers
Mr. Deepesh Varma, Executive Vice President, Foreign Exchange, Thomas Cook (India) Limited, said, “With India’s new-age consumers requiring speed and simplicity, it was imperative for us to offer an effective solution to respond to their Forex queries while travelling. And so, we are excited to launch our WhatsApp Calling feature that integrates voice calling into our existing WhatsApp bot, making our customer experience even more intuitive and accessible.”
He also added, “Since the introduction of our WhatsApp Bot, we have witnessed a 75% reduction in forex card queries, enabling faster resolution and delight. Notably, this has not only elevated customer service but also delivered strong business outcomes, driving over 9x growth in leads. The addition of WhatsApp Calling is expected to further accelerate this trend, by bringing together the best of self-service and live human assistance in one seamless experience.”
This new step by Thomas Cook India will strengthen its position in the foreign exchange space. Plus, it will also make it easier for customers to reach specialists at any time.
Thomas Cook India Group is one of the largest travel service provider networks in the Asia-Pacific region. It spans 28 countries across five continents.
Cover Image Courtesy: Freepik/ wichayada and Thomas Cook Logo/ Supplied
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