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“Horrible Experience,” Air India Passenger Served Rotten Aloo Chat On Flight, Airline Responds

The passenger was flying in Premium Economy on an Air India Delhi-Pune flight when he was served the dish. He alleged it was made with rotten ingredients and had a bad smell.

by Ashmeet Guliani
“Horrible Experience,” Air India Passenger Served Rotten Aloo Chat On Flight, Airline Responds

When travelling by air, a passenger not only expects a comfortable experience but also decent quality food served onboard. But a recent incident with a passenger on an Air India flight has once again sparked a debate online around the quality of in-flight meals. Here’s what exactly happened.

Air India Passenger Served Rotten Food On Flight 


Agree or not, food on flights is a very important part of how satisfied we feel with the overall experience. This is the reason why many Indian airlines keep trying to improve their meals for passengers and introduce fresh menus. But recently, a passenger took to his official X account (@siyer30) to share a “horrible experience” he had with Air India on his Delhi to Pune flight.

Sunder Meenakshi Narayan Iyer was flying Premium Economy and alleged that Air India served aloo chaat made with rotten potatoes. He mentioned that the dish was not just tasteless but also had a bad smell. Everyone on the flight was complaining about its quality. Sunder also shared that though the air hostess apologised profusely, the caterers should be punished for this.

Also Read: What Is PAN PAN Alert That Air India Flight Declared On The Mumbai To Bengaluru Route?

Air India Responds To The Complaint 

Air India wasted no time in responding to this complaint. The airline replied in the comment section and wrote, “Dear Mr. Iyer, we hear you and value your input. Please be assured, we have noted your comments about the meal experience and shared internally for review. Thank you for bringing this to our attention.” 

Many netizens had mixed opinions on this complaint. Some shared that Air India’s food has always been good. One X user commented, “Sorry to hear about your experience, but my experience with Air India is very good, tasty hot food served, airhostess service courteous, maybe a very rare incident with you.”

Another user had a different opinion and wrote, “Food quality is getting terrible on AI flights nowadays- also extra salt preparations.” A third user suggested that one should always opt for Jain food on flights and trains, as it is prepared fresh most of the time.

Also Read: From April 8, Air India Fares To Get Costlier For Both Domestic &  International Routes Due To Fuel Surcharge

What do you think of this incident? Have you ever found yourself in a similar situation?

Cover Image Courtesy: @siyer30/X

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First Published: April 12, 2026 12:19 PM

FAQs

Do we get food on flights?

Food on flights usually depends on the airline type, flight duration, and ticket class.

Why are Air India flights expensive?

Air India flights are currently expensive due to increased fuel surcharges implemented in April 2026.

Is Premium Economy better than Economy class on a flight?

Yes, Premium Economy is better than Economy class because it features wider seats, more legroom, and great dining options.