Cab-booking platform Uber has been asked to pay a compensation of ₹54,000 to a Delhi resident for failing to provide cab services on time. The Delhi State Consumer Disputes Redressal Commission noted that Uber not only failed to provide timely services but also dismissed the complaint as a “deficiency in service”. Read on to learn more about this case.
Uber Ordered To Pay ₹54,000 To Delhi Resident
The Delhi State Consumer Disputes Redressal Commission has ordered Uber to pay compensation to a Delhi-based complainant for not providing a cab on time. According to the Hindustan Times, they upheld a district commission ruling against the cab service aggregator.
In November 2022, the complainant, Upendra Singh, missed his flight to Indore because Uber failed to provide a cab on time. Due to this, Upendra Singh and his wife missed their flight and could spend less than 12 hours with their family as their return ticket was already booked. Reportedly, he booked a cab at 3:15 AM to reach the Delhi Airport. However, neither the cab arrived nor the company responded to his numerous calls. Upendra Singh and his wife eventually had to hire a local taxi and reached the airport at 5:15 AM. This caused them to miss their Indore-bound flight.
When the complainant tried to pursue the issue with Uber later, the company never responded to his calls. His legal notice to the company was also met with a similar response. Seeing their lack of interest in the issue, he eventually filed a complaint with the Delhi District Commission.
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What The Court Says…
According to Hindustan Times, in October 2023, the Delhi District Commission asked Uber to pay ₹24,100 as compensation to the complainant. They further asked the company to pay another ₹30,000 as penalties for causing mental distress and legal costs to the complainant. Now, the State Commission bench has upheld the order of the Delhi District Commission.
They ordered Uber to pay a compensation of ₹54,000 to the complainant as they failed to “provide evidence and adequate justification for failure to ensure timely service.” According to the bench’s report, “the appellant (Uber) must be held accountable for the resultant harm caused to the complainant.”
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Have you ever faced a similar issue with Uber or any other cab provider? Let us know in the comments.
Cover Image Courtesy: Canva (representative image)
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