Online delivery apps have made our lives so easy that we buy everything from clothes to food online. But we have also seen so many blunders happen to people while buying things online. Remember how a man once got soap instead of a mobile phone that he ordered? Well, in a recent similar case, a family in Varanasi ordered paneer biryani from Behrouz on Zomato and found chicken pieces in it.
Varanasi Family Finds Chicken Pieces In Paneer Biryani From Zomato
My friend is in Varanasi with his family during this holy month of Sawan. He had ordered family pack Paneer veg biryani (worth ₹ 1228) from the famous ‘@BehrouzBiryani‘ through @zomato, but they made them eat chicken biryani instead! @deepigoyal
This family never eats meat, but… pic.twitter.com/ogsNwblU4d
— Ashwini Shrivastava (@AshwiniSahaya) July 8, 2023
A Twitter user, @AshwiniSahaya, shared a post on his account that narrated an incident faced by his friend’s family. During the holy month of Sawan, his friend ordered paneer biryani from the well-known ‘Behrouz Biryani, but found chicken pieces in it. The parcel also had a veg label on it.
He shared a video of the same on his Twitter account and wrote about how his friend’s family’s religious beliefs were violated because of Zomato and Behrouz. He also mentioned that the family thought the chicken pieces were paneer covered in gram flour and realised it later. The family was about to leave to visit a temple after having their ‘vegetarian meal’.
He expressed his dismay and mentioned that when the family contacted Behrouz, they asked them to contact Zomato. Similarly, Zomato asked them to contact the restaurant.
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Netizens Were Disappointed
The post shared by Twitter user @AshwiniSahaya has by far garnered over 844.5K views and over 5,700 likes.
Always order veg food from only veg food outlets which don’t serve non veg so no chance of such issues
— Sonnal S Sinha (@sonnalssinha) July 9, 2023
Yes, this is a very serious issue. The person who ordered chicken biryani must be eating paneer biryani because order got switched. Zomato and hotel should be sued hundreds of times the order value for deficiency of service.
— Dr. Naveen Sodem, PhD (@nisar_naveen) July 9, 2023
Netizens reacted to this tweet and expressed their disappointment. Many tagged Behrouz and Zomato for the same. Some advised people who are vegetarians to avoid ordering food from restaurants that serve non-vegetarian meals too. Another user said that both companies must be sued.
Hi Ashwini, apologies for the mishap. We never intended to do that. We will get this checked immediately.
— zomato care (@zomatocare) July 8, 2023
Hi Ashwini! That is certainly not the experience we intend for our customers, and we apologize as your experience has been hampered. Kindly DM us your contact number so that we can fix this for you. (AZ)
— Behrouz Biryani (@BehrouzBiryani) July 8, 2023
As people continued to react to the tweet, it went viral. Behrouz Biryani spotted the tweet and immediately replied to it. The brand apologized for the incident and asked Ashwini to share the details in the DM so that they could help him. Even Zomato Care replied to this tweet and apologised. They also promised to get the matter checked out immediately.
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What are your views on this?
Cover Image Courtesy: @AshwiniShaya/Twitter