We can all agree that the anxiety that grips us while we have a connecting flight is something unexplainable! Add to this the frustration one experiences when there is a flight delay and you have the recipe for a perfect blunder at your disposal! This is something that X (formerly Twitter) user, Debarghya Das experienced recently with IndiGo Airlines. In a thread on X, the IndiGo passenger explained how he had the “worst flight experience” of his life because of six flight delays and a late airline response. He shared the details of the entire incident online.
7-Hour Delay & International Flight Miss, A Sad Tale Of Delayed Flight
I had the worst flight experience of my life last night, with Indigo.
My 10PM Calcutta—Bangalore flight left at 4:41AM, after 6 delays totaling 7hrs. I missed an international flight.
"Always on-time" is false advertising from @IndiGo6E.
I’d avoid flying them again.
🧵
1/6 pic.twitter.com/PTljwo4sxx
— Deedy (@debarghya_das) January 13, 2024
Debarghya Das had booked a flight from Kolkata to Bengaluru with IndiGo, where he was supposed to board a connecting international flight to San Francisco. Sharing the details on his X account, Debarghya Das explained that his flight from Kolkata to Bengaluru was delayed six times. This resulted in an overall delay of 7 hours!
Indigo would’ve by law had to offer an alternate flight and refund for 6+hr delays, but didn’t.
Instead, they kept passengers on the hook with SIX delays:
2:13pm—0.5hr
5:27pm—1hr
9:06pm—1:45hr
9:22pm—2:15hr
9:41pm—4:00hr
12:18am—4:50hr
departure—6:41hr
arrival—7:02hr2/6
— Deedy (@debarghya_das) January 13, 2024
Because of the delay, he decided to cancel his flight with IndiGo and book a direct one from Kolkata to San Francisco. This led to further chaos because IndiGo took two hours to cancel his flight ticket and bring back his checked-in luggage.
Separately, many flights in India from Dec-Feb undergo fog delays. There are certain autonomous landing systems called CAT.
Indigo has CAT III-B pilots to land in pretty low visibility, and these delays are ~1hr.
But, this delay was not fog related.
5/6
— Deedy (@debarghya_das) January 13, 2024
He shared his displeasure with the IndiGo’s crew attitude towards the entire situation as well.
Should read
“Always affordable but you get what you pay for” pic.twitter.com/CK5KLfqwXF— Deedy (@debarghya_das) January 13, 2024
According to him, the airline showed complete disregard and disrespect to its passenger’s “time and money.”
Also Read: IndiGo Pilot Assaulted By Passenger On Delhi-Goa Flight While Announcing Delays
Passenger Shares His Lesson, IndiGo’s Response & Refund
Lessons learnt:
– Avoid booking different airlines when flying domestic + international
– Keep a larger time gap (12hrs it seems) if you must
– Track the specific flight on FlightRadar a day before to see delays.
– Later flights in the day have more delays due to cascading… https://t.co/fpPBEodAdr— Deedy (@debarghya_das) January 14, 2024
In one of the posts on the now viral thread, Debarghya took a dig at IndiGo’s tagline that says – “always on-time.” The airlines conveyed their regret for the inconvenience by initiating a complete refund on the ticket. Although there has been no direct comment from the airlines, Netizens have flooded Debarghya Das’s post with their own experience with IndiGo and even shared a few tips!
Well, this was a complete mess! Here’s hoping no one ever has to go through such an experience again – fingers crossed!
Cover Image Courtesy: X/debarghya_das & Pexels
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